Marc D W.
Space to improve
There is no telephone pre sales support. Then sending out shipping notice only when the label is printed is wrong. It might be next week you box the product and USP picks the package up. Best, you guys beside taken my money and send me a tracking number have done nothing, but send my this eval. I hate spam! Last: You have to agree to your T&C to send feedback? Seriously?? If I had not typed this up already, I be putting your emails in the span folder unread.
Response from SIONYXJan 14, 2021
Hi Marc, Thank you for taking the time to leave us a review. We appreciate your honesty and want to help! I see that you ordered an Aurora Pro yesterday morning. We are expecting to ship the Pros out very soon! Please be patient with us as we try and move as fast as possible despite the delays that the world is experiencing. If you have any questions or concerns, please don't hesitate to reach out to my email at [email protected] and we can set up a call! Another way to reach is us by filling out a ticket here and Bill from customer care will help immediately: https://support.sionyx.com/support/tickets/new Once your unit arrives, here is a full online manual/guide to get you started: https://support.sionyx.com/support/solutions/61000127393 If you wish to be removed from our mailing list, we can unsubscribe for you. Let me know and I look forward to hearing from you soon! Kind regards, Justin SIONYX Team