Shane C.
I love this camcorder
I love this camcorder

SIONYX is a silicon-based photonics company that develops proprietary night vision camera systems for commercial and defense related applications. Our primary commercial markets include hunting and outdoors, law enforcement, search and rescue, executive protection and maritime.
SIONYX (sionyx.com) has 725 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Shane C.
I love this camcorder
Jean S.
The unit it turns out works fairly well. BUT, mine came WITH NO INSTRUCTIONS! I had to get my daughter to search you tube on how to put the battery in. There was no documentation at all anywhere period. We finally got some from the website and it is ok. Screenshots and abbreviated instructions. No in depth information and a lacking troubleshooting section as I had a combination that was not listed. Abysmal instructions for connecting to a cell phone or tablet but they can be worked through. Also sorely lacking is a lens cover or protective shield for it. There is an aftermarket one, but we are I. The us and it’s in the UK so cost and shipping is astronomical. The company reached out quickly and I am glad, that automatically earns another star just for caring. I will try the links provided and see what happens. Fussing through things the performance wasn’t that bad at night. I am familiar with high end NV and Thermal as well as hybrid systems and white phosphorus based tubes. The look is different, the color is nice, resolution leaves much to be desired. I will have to try it out at the ranch this upcoming week and will have a much better update.
Response from SIONYXJan 8, 2021
Hi Jean, Thank you for taking the time to leave us a review. Your feedback is essential to our success moving forward. We are sorry about your current experience with the Aurora. We want to help you out ASAP and get you set up for success! When you get a moment, please don't hesitate to reach out to my email at [email protected] and we can set up a call. There's an alternative for lens caps/eye cups for US based customers. They can be found here: https://www.etsy.com/shop/kiloohm Here's a quick settings guide that I put together: https://www.youtube.com/watch?v=VLG7EyGQ4rI&list=PLcE_w7UHKH099q7g4q8LbHR9Zo_iSrC6c&index=11 Thank you again Jean, and I look forward to hearing from you soon! Kind regards, Justin SIONYX Team
Bill
Easy to operate and functions are easy to learn. Limited zoom. Lots of noise in limited light. Great battery life for its intended use. Do wish it was twice as long though.
customer
I have left several messages and have not received a call back. TERRIBLE CUSTOMER SERVICE AND SUPPORT!!
Response from SIONYXJan 7, 2021
Hi there, Thank you for taking the time to provide us with feedback. We're sorry about your recent service experience with us. When you get a moment, please don't hesitate to reach out to my email at [email protected] and we can schedule a call immediately. We want you to have a MUCH better customer service experience. Kind regards, Justin SIONYX Team
Ed
As described fast and price was good
Zaren A.
Good solid product.
Eric S.
communicative and timely shipping
S.Johnson
Smooth online transaction Everything was perfect. Package arrived right on time. Real deal professional service Thank You! SJohnson