Simrad YachtingReviews of simrad-yachting.com

Don't buy there products!!!! It's been 7 months waiting on my rebate and no answer. Called then and they gave me the run around. Shady business!!

DO NOT BUY. Simrad autopilots do not work with Sea Star steering pistons because the RPU 80 pump has a -4orb male that goes into the pump. The fitting for any hose to connect to the pump is a 24 fine thread that nobody makes. Customer service is absolutley terrible. Spent weeks on this and SIMRAD Bill Fuller tech, doesn't even know the sizes of the fittings that fit the pump I had to tell him. Complete nightmare for a $2,500 Autopilot. AP44. UPDATE They asked me to send an email with my information. I had to call wait one hold for 30 mins for the guy to tell me he would get back to me. Never heard from him again. Meanwhile I have been dealing with Bill FULLER tier 2 customer tech service for 6 weeks and no information from him accept he can't find someone who can help. Will post all emails in another review. What this company is doing is an Unfair Trade Practice. They do not warn at all that they do not have the right fittings for the hose to connect to the autopilot at all.

I have had almost every Simrad product fail and the customer service is non-existent. I have had to replace Simrad radar, simrad structurescan, Simrad VHF and a WM-3 module twice. Now my Simrad Evo2 quit and after 2 hours on the phone I’m told they will replace it with another Evo2 but they will charge me $4800 and then credit me back all but $2260 when I ship my failed unit in (makes no sense). I paid for 2 day shipping since this is for a commercial boat here we are 2 weeks later with nothing. Again I call in and wait on hold for an hour only to be told they do t have a tracking number. When I ask for a manager they put me on hold again, now 30 minutes in sitting here writing this review. The service used to be in the states and you could get people on the phone. Now it’s all outsourced to India and nobody k owe what’s going on. Garbage service and garbage products in my opinion. I’m switching everything out for another brand, over $20,000 in gear all being changed out.

they promised a rebate. I filled out all paperwork properly they approved it.. here we are 2 and a half months later no rebate.. th er y dont even answer the phone .. keep you holding for hours then hang up... do not buy this product and get tricked into the rebate lie

I recently bought a new 2020 NauticStar 2302 Center Console, that I am very happy with. I spent much of my career in Marine Law Enforcement, so I am pretty electronics intensive insofar as my personal boats are concerned. My marine electronics dealer did a fabulous job outfitting my new boat with a SIMRAD GO9 XSE Multi-Function Display, SIMRAD NSS9 EVO3 Multi-Function Display, SIMRAD Halo 20 RADAR, thru hull transducer (For GO9), Three-In-One Transom Mount Transducer (For NSS9) and GS25 GPS Antenna w/Compass. After almost 50 years of boating, I have come to appreciate all the redundancy I can afford. I Paid for extended warranties on everything ... since I am on the water 300-400 Hours a year, extended warranties are practical for me. When I picked up the boat, my SIMRAD Dealer gave me a SIMRAD Rebate Offer worth $300 which I duly submitted, along with the SIMRAD Dealer's invoice for almost $10,000. In the online submission process, they asked for a pic of the back of the unit showing the serial number, so I sent them a picture of my console and explained that everything was flush mounted, but the serial numbers for each component were clearly identified on the invoice. That was in January 2020 ... They gave me a tracking number that same day, but I never heard anything from them since. Today, April 30, 2020, I contacted their rebate office, which was VERY difficult for me because the address that they provided with my tracking number (/go/Rebate/Dashboard) doesn't work. In fact, nothing does ... the phone number they offered takes you thru a series of menus that finally ask for the tracking number or my phone number on file ... neither menu worked, telling me the phone number (that I have had for 30 years) didn't work and it cut me off every time halfway thru the tracking number. I finally got thru to a person via a different phone number I found on the Internet (800-286-9146). The woman I spoke to advised that my submission was declined two days after I submitted it because I didn't send the pic of the back of the unit. She could not explain why they didn't inform me of that by phone, email, or regular mail. I asked why SIMRAD was willing to accept the serial numbers from my Authorized Dealer in order to sell me extended warranties, which they had on file, but expected me to have the unit uninstalled to access the serial number rather than accept the serial number on the invoice. She had no answer for that so I asked for contact information so I could file a formal complaint. After leaving me on hold for a while, she returned and said her supervisor was at lunch but would call me back ... he never did. Moreover, the GO9 failed almost immediately (within a month) ... the touch pad died completely. The dealer reported it and was told they would send a "replacement" within several weeks. He pitched a fit and demanded they send a new one immediately and he paid for expedited delivery. He took care of me there and it works fine. Over the years, I have had electronics by Raytheon (Maybe that is Ray Marine now), Furuno, Si-Tex, ACR, ICom, etc., that I have been extremely happy with. I don't get this at all ... Why would SIMRAD offer me a $300 Rebate AFTER I had all this equipment installed if they were going to cheat me out of it? I'm old, and my experience is dated. The boat I replaced was a 1990 Scarab, so I don't know anything about the newer marine electronics suppliers like Hummingbird or Garmin b... in my day, LORAN was the most important thing. I do know I could have outfitted this new boat with Furuno equipment for the same money as I paid for this. In fairness, I should say that, other than the initial GO9 glitch, everything works wonderfully well now, and all this stuff talks to each other perfectly. It's the nonsense that annoys me. I would post all the related documents and pictures but there does not seem to be any provision for that. UPDATE 5/12/2020 Since I published this information, I have been contacted by SIMRAD. They report that their rebate programs are handled by a third-party. This is true, as the application process does go thru a third-party web site. SIMRAD was not aware that I had filed for the rebate, nor were they aware that the application was denied. They seemed disturbed that the third-party denied my application, failed to communicate that to me, and failed to follow up as promised when I asked for contact information so I could file a formal complaint. SIMRAD reviewed my paperwork and notified me the next day that they had approved my application and the rebate would be forthcoming. I have no doubt ... "Patty," the lady I dealt with struck me as being as sympathetic as any representative could be. It's not for me to say, but I hope that SIMRAD will exercise some oversight over the third-party that handles their rebates. Bill E. Branscum

Very happy with product and delivery, arrived within 2 days.

It’s shipped quick and exactly what I ordered

Love my Simrad, just purchased the reveal card and can't wait to see the floor contour come to life....