Simrad YachtingReviews of simrad-yachting.com

Beyond horrible. Called 4 times today for support. Offshore phone agents that put my on hold constantly. Then transferred to next level, sat on hold for 1 hour, 15 minutes and the entire time, the message states I am number 1 in queue. Anyway, not an isolated incident. Have been calling Simrad for years and it's always like this. How can they expect people to pay the price they charge for their products and not offer excellent suppport?

It would be nice if the sonar "pause" feature could be turned on and off from the primary screen. In addition, the step to turn this feature off should be described in the on line users manual.

I did the work installing the equipment.The template should be made of a harder substance than thin paper.Other than that everything is working good as far as installation goes.Still working with the installation

To start, i paid extra for expedited delivery. It said 1 to 2 business days. Its been 5 business days and it is still at least 2 days away. On top of this, the price changes to 100 dollars cheaper in just 12 hours. Since it didnt show in 2 business days. I dont need this item any longer. It was to be used in a trip that disnt happen due to no delivery of navigation tool.

Great support group!

At first I had a problem ordering from your site. Every time I placed the order it always put in the wrong item. I emailed the company. They got backed to me within a couple days and said the problem would be fixed within 48 hours It was and I was able to order the correct item without issues.

I literally ordered a unit from the Simrad outlet site. The transducer quit working not too long after, well Simrad customer service/warranty department couldn't help at all. Even after sending my receipt I still didn't get help. If it wasn't new and I had not already made a custom mount/drilled holes I would have ripped it off and threw it away. However being that it is new and I made a custom mount. I replaced the transducer myself. I don't mind paying more but paying more because of poor customer service kinda sucks. I can't even say another product would would better but I know I'd try another company just based on my experience alone. However I doubt this will be read and im only one customer... I'm a grain of sand on a beach. Either way at least now I know where the bottom is.

HAVE ALWAYS HAD GOOD EXPERIENCE WITH SIMRAD. BUT STILL HAVE NOT RECEIVED MY ORDER. ACCORDING TO TRACKING INFO WAS SHIPPED 9 DAYS AGO. THAT SAID I AM LOYAL TO SIMRAD QUALITY.