Simrad YachtingReviews of simrad-yachting.com

Fast shipping.

Super super super slow shipping. I have yet to receive my item. It's been about a week now if not over. Very disappointed.

Unbelievable price, delivered faster than expected, if/when I need another chartplotter/GPS, I will definitely go through simrad-yachting.com

Service and support was excellent!

Simrad's customer service is abysmal. I purchased a NSS 12 EVO3, and one of the half-dollar-sized plastic pieces on the inside of the mounting bracket was not glued on when the unit was unpacked, and unfortunately the packing material was thrown out before this was noticed. So, a couple weeks later, the missing piece was noticed, and I called customer service. While the customer service representative was very polite and professional, it took almost 40 minutes to resolve the issue, which included two long (approx. 5-10 minutes) periods on hold. Initially, and after about 30 minutes, the customer service solution was for a courier to pick up the bracket, and then when the defective bracket was examined in California I would be sent a new bracket. I objected, because it is absurd and a waste of my time to wait around for a courier. I suggested Simrad send me a mailing label, which I could print and then send the bracket. After another period on hold, I was told the plan now was to send me an email, and I would reply with my mailing address and photos of the defective bracket--at which point I could then be sent a new bracket. This entire episode illustrates two ways in which Simrad failed. First, the way in which the mounting bracket is engineered is exceedingly poor. I was told by the dealer from whom I purchased the unit that my problem is unfortunately all too common, and one or both of the plastic pieces become unglued and fall off. For the amount of money I paid for the unit (over $2,000 with tax), it is absurd that Simrad has such a flimsy mounting system that is apparently known to fail. Second, it became clear Simrad did not have a standardized process for dealing with my problem. Instead of sending me a cheap plastic part, Simrad's only solution was to send me an entirely new bracket, which is much more expensive and expensive to ship. Also, the initial plan of collecting the defective bracket by courier was also unnecessarily expensive and a waste of resources. I'll conclude by reiterating that the customer service representative with whom I dealt was very polite and professional, but it was clear his hands were tied by organizational, or lack thereof, issues beyond his control.

Simrad cruise 7 arrived 2 days after I placed the order. Well boxed and in good condition. Nice simple unit, easy install. Bright screen and user friendly controls. No nmea or radar inputs but why have those options if you’re not going to use them, which the majority of recreational boaters won’t. GPS works well and the pre loaded c maps offer decent charts and shows the depth as well. Hard to beat the price too.

No one knew anything about the fish finders or raider

Fast shipping and the fluid level sensor seems to work as described