SIMPLE MobileReviews of simplemobile.com

Phone service constantly cutting out in metro areas, charging for more than what is billed and refusing to correct or refund difference, unable to watch videos/receive gifs in text form even with unlimited 5g data at the beginning of the cycle. Would’ve never signed up with them had I of known the constant issues I’d deal with.

Lost a lot of money phones jobs network to the success world of entrepreneurs half of the scams is from the people hacking into our phone lines these guys got vip access we cooked lol I called cause at the time when they activated my sim halfway I couldn’t get any text messages The heavy accent sounded 99.9% Asian south east any way breathing hard in my ear kept asking me to come again come again I told him stop saying that weirdo say can you repeat the numbers it was like he was enjoying hearing my voice im from Yemen and this is a true statement

Increíble lo de esta empresa (simple) , he hecho la portabilidad a otra y me dicen que tengo que enviar el equipo con un código por correos o si no me cobran 30 euros, llevo dias sin recibir el código, cuando llamo para pedirlo me cuelgan sin miramientos, me dan número de teléfono del almacén, llamo y una señora súper borde me dice que eso es almacén... en resumen me estan poniendo muchísimas trabas para devolver el equipo supongo que para poder cobrármelo.

I want to give a huge shoutout to Sharina from tech support — she was absolutely amazing. Honestly, Simply Mobile itself was extremely complicated to deal with, and activating the phone took about an hour and a half. The process was frustrating and I wouldn’t recommend the company overall. But Sharina was patient, professional, and determined to make it work, and somehow she did. If any management happens to read this — please give Sharina a raise! She’s the only reason this review gets five stars.

I’m genuinely outraged and frustrated to the point where I’m writing a review to warn others. This is the worst service provider to ever exist. I had an “unlimited data plan” with them and always lost service a week prior to it ending. I called their customer service two days ago and asked them to remove an old line from my plan and I woke up to them having removed my line instead. Contacted customer service again and the representative told me that they made a mistake and would add my line back into my family plan. I was on the phone with her for THREE hours (not an exaggeration) and she even made me delete my ESIM from cellular only to be told that their system hasn’t updated and that I’d need to call back the next day. Called back the next day, they removed a total of two more lines from my plan. Called customer service again frustrated and was not helped whatsoever. Ended up telling them to cancel my service with them which was what I should’ve done a millennia ago. All their representatives are clueless foreigners that have no idea what they’re doing. Guess it’s easier to pay foreigners overseas on cheap pay instead of hiring actual professionals with experience! Do not use Simple/Ultra mobile!

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Malos malo malísimos, en cuanto pueda me voy de ahí. Mal servicio. Me han dejado sin línea móvil una semana según una incidencia de la zona y todavía sigo. No puedo llamar, ni me pueden llamar, solo por wifi...No tienen servicio técnico urgente los sábados ni domingos.

After 12 hours on not having phone service and trying to reactivate my phone i had the dreaded task of calling into support. After being harassed by one of the worst automated systems in existence I got to speak with a rep. finally getting someone on the phone and explaining my situation they neither knew what phone i have had for over 6 months activated on their service nor how long ive been a customer. ( which was embarrassingly long) long story short couldn't solve problem and then got hung up on multiple times before being told they would call me back. I knew it was bs and was just over the whole thing and switched to boost within 10 minutes of getting off phone for over 2 hours.