SIMPLE MobileReviews of simplemobile.com

This has got to be the WORST company I have ever had to deal with. Website never works, and I upgraded a data plan they made me wait 3 weeks for a new billing cycle to start working, even though they took my money and it was for an Unlimited Data Plan that worked for 3 days. I select USAGE to see my data, balance says unlimited but it sent a separate message saying I used all my data in just 3 days, after upgrading to the $60 plan. At this point this company is starting to seem like it is a SCAM. I'm starting a class action lawsuit!

No le de mas vueltas, tiene opciones honradas que le valoraran como persona.

This place sucks so bad. I took to contacting the Better Business Bureau just to get a hold of them to cancel my service because they've been taking my money from me for months and I was unable to even switch service to my new phone.

I have been a Simple Mobile customer for approximately one year. Initially, I utilized a device that exclusively supported 4G connectivity. However, I recently acquired a new smartphone with 5G capabilities. Upon contacting Simple Mobile to inquire about transitioning to an eSIM, I was informed that their current system does not support this technology. Consequently, I will be discontinuing my service with Simple Mobile and seeking a provider that can accommodate my technological requirements. The additional monthly cost of $5.00 to $10.00 is a justifiable expense for this enhanced service.

Absolute worst customer service I have experienced, after my service was shut off PREMATURELY (a word I feel their owners/employees are extremely familiar with) I contacted their "help" services, which are a bit of an issue getting into in the first place, and was ignored by the customer service representative I was matched with, and was told to "do the math" (I already did, that's why I was there) gave me THREE DIFFERENT INCORRECT DATES and then ended the service call with no recourse of any kind

It’s been 2 weeks that I’ve had no service even though I have an active plan and phone with Simple Mobile I have called and chatted been switched to eSIM and still can’t access my cellular data so no calls, texts , etc . Ridiculous wasted money with simple mobile so now I’m switching carriers just waiting on info from simple mobile to transport my number to AT&T. Everything has to be sent to my email because my number although active isn’t working. After having Simple Mobile for years this experience has been awful a complete waste of time, money, and energy not to mention a total inconvenience for these past 2 weeks. Never again Simple Mobile.

Purchased 2/7/26. Activated 2/14/26 @6:05 p.m , 5 minutes ago on this date. Purchased 40GB card and the device is showing 29.25 KB. I Haven't used this device yet....

No contraten con esta compañia, a mi me fue bien hasta que en la renovación de 12-2025, pasaban de cobrarme 49€ a 77€ o 67€ si me cambiaba dentro del grupo de Simple Telco a Mas Movil, les adverti en 4 llamadas en dias alternos y durante aproximadamente 15 dias que me iba a ir, es curioso cuando tuvieron conocimiento de la portabilidad me ofrecian 41€ durante 24 meses, les dije que eso era antes cuando me lo tenian que haber ofrecido es mas por 57€ me hubiera quedado. La sorpresa viene cuando intento darme de baja evidentemente la portabilidad de los moviles por plazo perfecto hasta el 7-01-2026 pero el resto de servicios intento darme de baja el 29-12-2025 dicen que me mandan un sms con instrucciones, el dia 3-01-2026 lo mismo, y parece que lo solucionan porque me graban, pero no, el dia 5-01-2026 otra vez lo mismo y el dia 7-01-2026 no cuelgo hasta localizar el sms, aparecen todos pero tener cuidado te los mandan a una aplicación de mensajes medio oculta no a la oficial de sms, finalmente sigo las instruciones pero viene la sorpresa me cobran hasta el dia 10-01-2026 y a un precio disparatado con un 67% de aumento, pasan de 49€ por todos los servicios a 81,82€ sin ningun aviso ni nada, llamo y me dicen que ellos cobran una media, supongo que es de lo que les da la gana y unos dias mas porque tardan en hacer el proceso de baja y que es correcto, evidentemente no voy a pagar y mas porque es una actuación totalmente irregular y supongo que es en venganza porque me he ido, no es una empresa seria y honesta, lo fue mientras fue Virgin Telco pero ahora no lo es, no contrateis con ellos