SIMPLE MobileReviews of simplemobile.com

I am definitely gonna switch phone companies. Simple mobile always give me the wrong plan. I paid for the $10 plan unlimited talk, text and 5GB and the representative always do this to me then they act like they can't fix it. They gave me a $10 data add on something I did not ask for. I do not recommend simple mobile I'm leaving you guys real soon. This is to stressful.

Una basura de empresa me robaron el número y no me ayudaron el Costumer Service a recuperarlo y me dijeron que no había ninguna manera de recuperar mi número y encima es un prepago

Could use improvement. Stole 50 dollars from me and refused to give it back. Wouldn’t allow me to contact their customer service because I couldn’t “authenticate” an account I didn’t have with them.

I've been using them since 2016. They were an alight service a few years ago but these last couple years have been horrible. The website is constantly broken and glitching, making it impossibly complicated to do something as simple as pay the bill. It's gotten so bad that I think I'll hop to another provider.

Find another company. There are cheaper options. I’ve had issues with slow service and 2 days after I pay for my service, my phone goes into “low data mode” even though I haven’t been on my phone unless I’ve been in WiFi. But this current situation tops it all and is making me switch. So I tried paying my service Tuesday. I attempted to pay with 1 bank card and they couldn’t process- money was available. I tried a completely different bank card from a completely different bank- couldn’t be processed even though funds were available. I tried a 3 bank card- again, completely different bank with funds available- couldn’t be processed. I called customer service regarding this because the money has deducted off the accounts, my simple mobile app says I have service till 2/3/24, but yet when I try to use my phone, I get a message that my phone has been deactivated. Customer service was no help and was rude. A lot of deflection on their part. It’s my banks that “rejected payments” but it sure is strange how 3 different cards for 3 different banks all conveniently rejected simple mobile but have processed every other payment that I have used them for that day and since. So here I am, 3 days without phone service and a hold with my banks on every 1 of these payments that totals over $90. And because this terrible crap hole of a company cannot look at the fact that maybe it’s an error on their end since 3 DIFFERENT cards with 3 DIFFERENT banks failed, I will be switching services.

Slow data bad reception worst service you can ever get take my word on it forreal upgraded to 50$ plan and still my data was very slow lol yall false advertising i don’t see any difference from upgrading from 40$ plan y’all better tighten up fr lol n provide better service

Simple mobile has the worse customer service. I had used them for almost 7 years and had to transfer to a different provider because I was moving to a place where there services was poor. I was able to transfer my no in less than 30min to the new provider without any issues. However, I couldn’t get the ESIM to work on my phone and didn’t have time to go get a physical SIM card. I then tried to transfer my number back to Simple mobile and they showed me hell. When I say hell, it was hell. All the customer service agent I spoke to gave me hell. As in, non of them listen to my complaints or even wanted to help. They just kept transferring me from one agent to the other without paying attention to my complaints. And because they didn’t pay attention to what my complaints was, I kept been transferred to the wrong department. I was charged for a service while trying to transfer my phone number back to simple mobile. I was told that the transfer will be completed in 24 hours. I waited for almost 48 hours and my phone was still saying port in process. They told me to call my previous provider to ask why the transfer was still not done. My previous provider had already given me all the information I needed to transfer and I had already given the information to simple mobile, yet they couldn’t transfer my number. So I told them just cancel the transfer and refund me back. They cancelled the transfer but refused to refund me. I was told that my information is no longer in their system and that they cannot refund me back the money I paid for the service I didn’t even use. To think that I was on the phone with them for almost 6 hours with 5-6 different representatives and non of them could help resolve my issues. The last representative was even mocking me while saying they are sorry there is nothing they can do for me. I was humiliated by the agent. I had to record my late conversation as a proof and I told him. But anyways, I am never going back to simple mobile even if that’s the only network available

So tonight January 1st 2024 my son tries to make a payment on his simple mobile phone to add data to his phone the system rejected the payment I tried to make the payment off of my debit card the system rejected the payment I go into my bank account but somehow rejected payments were withdrawn from both accounts so as opposed to paying 2708 for his phone bill we end up paying when we called to try to resolve the issue it was the worst experience ever customer service representative number one said there was no one else to speak to and that the payments were rejected I had my bank on another phone line she hears the entire conversation she's telling them that they we have the transactions numbers for the pending transactions they finally transfer me to someone else who was no help at all then they transfer me to the billing I guess to get the refund and he was so freaking rude had the nerve to tell my son don't listen to the person that makes the payment to the weirdest cheap ass phone service they have so now we still have to wait for someone to call his phone that was technically paid for already and the fund should have been immediately added in order for him to actually utilize his phone... I don't know where simple Mobile came from but your name matches the personality of your customer service Representatives simple minded. Simply stupid this will be the last time my son uses this phone carrier because I don't understand the point of them they were not able to rectify the situation simply so they're not as simple as their name states and I was disgusted with the whole experience. It takes a lot for me to leave a review like this I have to be very upset for me to leave a review like this but the lack of assistance the lack of knowledge the customer service Representatives had just the lack of patience they had what I don't like and I'm not a racist person is when people from different countries and ethnicities have very little patience with the problems that their company created because how was it that you don't have record of payments that was made to your company but I do why is it that on my son's phone it says these payments were made on January 2nd a day that hasn't even arrived yet as opposed to January 1st the date the payments were made. And why do we have to speak to four and five different people just to resolve one freaking issue I don't know who's stealing but y'all need to find out cuz somebody in your company is stealing.