Similarweb Reviews | Read Customer Reviews of similarweb.com

Similarweb Reviews | Read Customer Reviews of similarweb.com

Similarweb reviews

807 approved reviews, newest moderated first

Michael M.
Sep 9, 2025
Excellent Customer Service
Excellent Customer Service. I signed up for a trial to use Similar Web for a school assignment. The information was extremely valuable; however, I didn't need the paid yearly platform. I forgot to cancel the trial, and I was charged for the year. I wrote them asking to cancel my subscription and refund me, and they did so right away. Thank you!
Response from SimilarwebSep 9, 2025
Thanks for sharing your experience! We’re happy we could help and that you found Similarweb useful. We appreciate your kind words and hope to support you again in the future! We’ve passed your feedback along to the team to make sure they know about it 😉 Best, the Similarweb team
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松本直.
Sep 8, 2025
とても迅速な対応でした！
とても迅速な対応でした！！ありがとうございます！これからも使わせてもらいます！
Response from SimilarwebSep 9, 2025
Thank you for your kind words! We’re so happy we could respond quickly, and we truly appreciate your trust in Similarweb 🙌
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Linda B.
Sep 8, 2025
Great support
Great customer service and support from Tyler helping me to gain a better handle on Similarweb's features and capabilities!
Response from SimilarwebSep 9, 2025
We love hearing this! So glad you got to explore Similarweb’s advanced features, and big thanks for recognizing Tyler’s great work!
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Jitka H.
Sep 8, 2025
Concerns About Value for Money and Add-On Costs
I appreciate the valuable insights into competitors’ statistics, though I’ve noticed occasional data spikes that didn’t match real traffic trends (e.g., an alert about a 150% increase when Google Analytics and Matomo showed normal levels). However, for a relatively expensive plan, only basic features are included. Every extra function — even essentials like Looker Studio integration — costs extra, and there’s no clear information on pricing or conditions for adding these features. More transparency and a more inclusive pricing structure would make the platform far more valuable.
Response from SimilarwebSep 9, 2025
Thank you for sharing such detailed feedback. We’re glad to hear you find value in the insights, and we truly appreciate your honesty about where we can improve. We understand your concerns regarding data spikes and pricing transparency, and we’ve shared your comments with the relevant teams. We also forwarded this feedback to the team who will be happy to connect directly to better understand your use case and walk you through available options.
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Gina M.
Sep 5, 2025
I have serious problems with clientes…
I have serious problems with clientes for missing data
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Sam
Sep 5, 2025
Similarweb Access
Tomas was extremely helpful and very much accommodating!
Response from SimilarwebSep 8, 2025
We really appreciate your feedback! It means a lot to us that Similarweb is adding value to your work.
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Chris C.
Sep 5, 2025
I had an issue with billing and they…
I had an issue with billing and they solved it right away. Quick support and a very good solution.
Response from SimilarwebSep 8, 2025
Thanks for the great feedback! We’ve shared it with the team, and they were happy to hear it.
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Daisy G.
Sep 4, 2025
The platform is intuitive and delivers…
The platform is intuitive and delivers insightful data that enhances client understanding.
Response from SimilarwebSep 8, 2025
We’re glad to see that Similarweb has been useful for you. Thank you for trusting us and for your thoughtful review.
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