Craig
I applied for the 7 day free trial
I applied for the 7 day free trial . But I found that I could not cancel it after 3 days . When I logged in to cancel all I got was a white screen - completely blank. I emailed their support immediately stating my decision to cancel immediately and threatening legal action if they attempted to extract money . I also cancelled my debit card associated with this account . If they demand money then I will point to the email I sent them . I don’t like businesses who operate in such an underhand way . I woukd warn anyone who is considering a free trial that there may be difficulties in canceling that free trial resulting in unwanted charges .
Response from SimilarwebSep 24, 2026
Hi Craig, Thank you for taking the time to share your review, and we're sorry to hear about this unfortunate experience. We checked internally and can confirm that your credit card will not be charged. It’s possible that a temporary technical issue on the platform prevented you from completing the cancellation process at the time. We appreciate your understanding, and apologize again for the inconvenience. Best, The Similarweb Team



