Similarweb Reviews | Read Customer Reviews of similarweb.com

Similarweb Reviews | Read Customer Reviews of similarweb.com

Similarweb reviews

807 approved reviews, newest moderated first

Kate M.
Nov 21, 2025
I CANNOT BELIEVE YOU CHARGED ME EVEN AFTER I CANCELLED MY FREE TRIAL
I cancelled my 7-day trial on the same day I signed up, but I was still charged $199 unexpectedly. I never intended to continue the subscription, and I simply can’t afford this amount. This situation has been very stressful. I’ve already submitted a support request (Case #00103892) and my invoice number is INV00417142, but I still haven’t received a response.
Response from SimilarwebJan 15, 2026
Hi Kate, We’re sorry to hear about your experience and appreciate you bringing this to our attention. We’ve forwarded your concerns to the relevant teams, who should have already reached out to address the issue. If your concern hasn’t yet been resolved, please let us know and we’ll be happy to follow up. Best regards, The Similarweb Team
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Anonjoe
Nov 18, 2025
False info
Out of curiosity i gave this a go to see how accurate it was. Tracked my own site and checked out the data... Completely off. I checked it against my site its completely off, i mean 3x off (45k visitors vs 15k), 100% organic sales vs 105, Running no ads vs spending 10k + monthly. Seems to just be guesswork at best, not sure how people pay for it.
Response from SimilarwebJan 15, 2026
Hi there, Thanks for sharing your thoughts. It’s true that our traffic estimates can differ from other platforms, and that’s because of how Similarweb measures digital activity. We focus on converting noisy online data into a clear signal, normalizing all digital sources into a single view. We are using a blend of data sources including: - First-party analytics from millions of websites and apps - Anonymous traffic data from our contributor network across millions of devices - Publicly available information, algorithmically captured - Partnership data from global measurement and intelligence companies This mix allows us to provide a timely and comprehensive view of market trends and digital performance, even if the absolute numbers differ from direct server logs. We’re here to help companies make informed decisions based on patterns, growth, and comparative insights across the digital landscape. Best regards, The Similarweb team
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Liz
Nov 11, 2025
I signed up for the 7-day free trial…
I signed up for the 7-day free trial today and was immediately charged in error. Please cancel my subscription and issue a full refund as soon as possible. I did not authorize this charge, and my intention was only to begin the free trial.
Response from SimilarwebJan 15, 2026
Hi Kate, We’re sorry to hear about your experience and appreciate you bringing this to our attention. We’ve forwarded your concerns to the relevant teams, who should have already reached out to address the issue. If your concern hasn’t yet been resolved, please let us know and we’ll be happy to follow up. Best regards, The Similarweb Team
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Anthony James J.
Oct 31, 2025
Not what it used to be
Not what it used to be. Slowly going downhill. It used to show you similiar websites, but now its basically one big ad for whatever website will pay the most.
Response from SimilarwebJan 15, 2026
Hi Anthony, Thank you for sharing your review. Would you mind providing a bit more detail? We’d like to forward your feedback to the relevant teams to ensure it’s addressed. Best regards, The Similarweb Team
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Logan T.
Oct 9, 2025
awful
awful. trap just toget all your information and get you to sign up to pay. even though it said free.
Response from SimilarwebJan 15, 2026
Hi Logan, Thank you for sharing your review. Would you mind providing a bit more detail? We’d like to forward your feedback to the relevant teams to ensure it’s addressed. Best regards, The Similarweb Team
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Mike D.
Oct 2, 2025
Will take your money and provide free, public info
Will take your money and provide only the most public of information. Their services are worthless and support is worse. They will gobble your money and waste your time. They also remove legitimate reviews to appear more trustworthy. DO NOT BUY their garbage service
Response from SimilarwebOct 5, 2025
Hi Mike, We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Our support team has already been in contact with you directly to address your concerns. To clarify, we don’t remove or hide any legitimate reviews - all feedback remains visible, whether positive or negative, and we take them all into consideration. Our data and insights go well beyond public information, and we stand behind the value our platform provides to thousands of customers worldwide. If you’d like to revisit your case or have additional questions, please feel free to respond to our previous support message or contact us again at [email protected]. All the best, the Similarweb team
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Maggie H.
Sep 11, 2025
Fast customer service response time
I had an issue with my account billing and customer service quickly responded with a personal note (in addition to the auto-generated one) confirming they were looking into it and resolved it same day.
Response from SimilarwebSep 14, 2025
Thank you so much for the kind feedback. It has been forwarded to the relevant team to make sure we keep providing a great service to other clients. Best, the Similarweb Team
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Jason L.
Sep 10, 2025
Tomas was very helpful and very prompt
Tomas was very helpful and very prompt, great service all round. Thank you.
Response from SimilarwebSep 11, 2025
Thank you for the great feedback!
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