Sonia D.
I joined and paid for a full years…
I joined and paid for a full years premium subscription on 16.04.2020, not taking into consideration that the pandemic would last over a year. My matches were not the choices l specified, the distance wasn't taking into consideration, sending me matches in Windsor, London when l live in Birmingham and specified no more than 50miles. Cancelled my automatic renewal premium subscription 24hrs before it was due to be renewed on 15.04.2021, it was due to be automatically renewed on the 16.04.2021. First, l received a email from them on 28.04.2021, informing me someone l'd been messaging with via the site had been found to be a scam/fraud trying to catfish money from suitors and they're investigating. This is fictitious, as the name l've never seen before. It looked to be dutch or german, l'm not even sure. Next day, 29.04.2021, l receive an email from them, telling me l need to pay for a full years premium renewal fee of £239.40, as l never cancelled 7 days prior to my renewal date and two attempts had already been attempted, so then a reminder is automatically sent to the registered email addrs informing them of this and their obligation to pay. Yet the confirmation email l received after l cancelled the automatic renewal didn't state this, as l've still got it. They're saying, my premium subscription was renewed on the 17.04.202, due to me not giving 7 days notice. This is proof this company is a SCAM, as to generate a email confirmation, that means the company would be aware that l'd cancelled my automatic renewal subscription, so why renew it on the 17.04.2021?? I've advised them, l won't be paying, to commence legal action and l've also instructed my bank about the matter and all future attempts will also be refused. You maybe getting on in life and would like to find someone, so you don't face your over 50yrs+ on your own, but this company is a scam and obviously enjoys profiting from people not paying too much attention to the whole process of profile, matches, compatibility and distance your prepared to travel. DON'T WASTE YOUR HARD EARNED MONEY OR FEEL YOU'LL NEVER MEET SOMEONE, they're preying on how lonely a lot of people have found the lockdowns and restrictions to travel.



