Silk MaisonReviews of silkmaison.com

Took almost 6 months for them to finally return my money after they received the item back. Absolute nightmare to deal with them.

NOT SILK Their fabric is cheap polyester. I didn't have problems with getting my order on time/getting someone to reply to my email. However, they keep claiming their products are graded and 100% silk but then after emailing them back and forth several times, they still haven't shown me who graded them and what certificates they have. Definitely don't trust them. Wondering if I could somehow file a lawsuit against them (since they also lie about other things that they provide for their customers), but that would prove difficult because they are a Chinese company.

This company is a complete scam! Please do not order from there. Item arrived months late directly from China , after several inquiry emails, it was garbage! Looked completely different than coat on the website. Return has been taking months. They kept telling me they have issues with processing. I finally involved my credit card company. Please don’t order from them.

Cheap, shipped in plastic bag. Missing items. Please don’t buy from here. I’m now down £600 because I never checked the reviews beforehand. A better website for real silk items is Lilysilk! Which is a legitimate company

Same as many already mentioned. BAD PRODUCT> Product arrived very late and there was very poor communication as to my orders status. The items arrived not in boxes as specified but ziplock bags. The items were supposed to be the same size but different colors. One was much much smaller that the other. No shipping or return information included. So very disappointing. I will need to donate the extremely small item. I will never order again. DONT WASTE YOUR MONEY> Item ships directly from china.

Ich habe Mitte Januar das Retourenpaket fristgerecht zurückgeschickt und alle Vorgaben von Silk Maison befolgt. Auch habe ich die Retoure verfolgt und überprüft, ob sie zugestellt wurde. Dennoch habe ich den Warenwert i.H.v. rund 500 $ noch immer nicht zurückerhalten. Auf meine Mails sagte Silk Maison mehrfach, dass ich das Geld erhalten werde, aber ohne die Angabe eines genauen Zeitraums. Nun ist der 12.05.23, also schon 4 Monate nach Abschicken der Retoure, und ich habe mein Geld noch immer nicht erhalten.

If there was an option to give zero stars I would as this company is fraudulent. I placed a large order to try multiple dresses for an event in January. I received the dresses extremely late, way after the event I needed one for. When I emailed asking the whereabouts I got an automatic reply that they were on holiday and no one was working. When I got some of the items they could not have been worse quality and completely unwearable. I had to pay for return shipping, the items were confirmed delivered back to the address they provided, and I STILL have not received a large refund from items returned in February. On top of that, I asked them to cancel all remaining items that had not yet shipped out, they ignored my request and I got them in MAY! Again, this was not a small order and I'm out hundreds of dollars. I will do everything in my power to ensure this company is put out for scamming people if I do not receive a full refund.

This company lies about their quality. This is a complete scam.