klawswithak
Another review because it's the only way I hear from you...
Order #10854 Well, me again (my third 1-star review of Sihoo Australia as it seems to be the only way I get contact). Read my other reviews for more detail (cannot recommend enough that you DO NOT order from Sihoo Australia). It wasn't until I submitted a refund request through PayPay that I was finally able to have an open line of communication with Sihoo. In this I was informed that my chair was being shipped from overseas and that they could guarantee it was on it's way. I waited, didn't go through with the refund, and heard nothing for months. Then today, I go onto the courier website and see that it had indeed been delivered a month ago. After several attempts of delivery I heard nothing from the courier, and the chair was shipped back to Sihoo. I called the courier and they explained that when an item cannot be delivered they contact the supplier and the supplier is to contact the customer for delivery, which of course Sihoo Australia did not do. SO NOW I have to wait until I hear from Sihoo so they can reship the chair and I am willing to bet that my chair has been sold and I will need to wait for another to be shipped from overseas (even though the website says nothing about a 2 or 3 month shipping time). I look forward to a generic reply on trustpilot but hopefully this is again reason for contact and the item will be posted again (let's see how long this takes... I initially ordered the chair in JUNE).
Response from SihooofficeOct 16, 2024
Dear klawswithak, We sincerely apologize for the continued frustration and inconvenience you've experienced with your order. We understand your concerns and want to assure you that we have been actively communicating with Sihoo Australia to address your situation. It is disappointing to hear about the issues with delivery, and we are working closely with the courier to ensure the chair is reshipped to you as soon as possible. We recognize the importance of keeping you informed and regret that this communication has not met your expectations. Your patience has been greatly appreciated, and we are committed to making this right. Please know that we will follow up with you directly to ensure this issue is resolved swiftly. Thank you for bringing this to our attention again, and we will do everything we can to ensure a smoother experience moving forward. Best regards, Sihoo Customer Support Team