Gustavo França V.
I'm waiting for my order SIHOO11171 to…
Update : I modified from 1 to 4 stars because they answered me and i received my chair, it took more than 1 month but the chair quality is really good. I'm satisfied but still a little frustrated with the shipping process. I'm waiting for my order SIHOO11171 to be shipped for 14 days, it's gonna be late for Christmas. The worst part is that they don't give any information, doesn't respond my emails and there's no number to call, the chat on their site is just a useless I.A. that doesn't give much more information. When i bought the chair it said shipped in 2 days and the shipping would time up to 5 days to be delivered.
Response from SihooofficeJan 4, 2024
Dear Gustavo França viola, We sincerely apologize for any inconvenience you've experienced regarding your order, SIHOO11171. We understand the importance of timely deliveries, especially during the holiday season, and we're truly sorry for falling short of your expectations. We regret to hear that you haven't received the level of communication and support you deserve. Our team is actively working to address the delays and improve our customer service. We appreciate your patience and want to assure you that we are committed to resolving this issue as quickly as possible. Please allow us to investigate the status of your order and provide you with the information you need. Could you please share your order details via private message or email so we can assist you more effectively? Once again, we apologize for any frustration this situation has caused. We value your business and are dedicated to making things right for you. Thank you for bringing this to our attention. Best regards, SIHOO Customer Support



