Tez
Slow shipping
I have ordered the M57 light grey office chair from their EU website on December 25 and it has been more than a week since there is any update or dispatch of my chair, even though Sihoo sent an email saying they are dispatching orders on Dec 28. I tried contacting Sihoo support by email but got no response, this is very frustrating even though I know there is Christmas break but it is very unprofessional that my order is not even shipped yet after 1 week from holiday, even though they promise to process orders within 2 days and ship in 5 days. I see this is a recurring issue with UK customers, even though Sihoo website on Amazon UK has stock on all their products. Edit: I received my chair at the beginning of February (2 months to arrive), with very little communication and delivery logistics information. The M57 chair was very average and not very comfortable on my thighs as there are 2 plastic supports bulging out on the sitting area, which makes the chair quite uncomfortable to sit on. I am not even going to bother returning since just receiving it is such a pain already.
Response from SihooofficeJan 9, 2024
Dear Tez, We sincerely apologize for any inconvenience you've experienced regarding the delay in processing and dispatching your M57 light grey office chair order (SIHOO12521). We understand the frustration this situation has caused, especially considering the initial promises made regarding processing and shipping times. We want to assure you that we take this matter seriously and are actively working to resolve it. Our team is currently investigating the status of your order, and we will expedite the process to ensure your chair is dispatched without further delay. We acknowledge that communication is vital, and we apologize for any lapse in our response to your emails. Rest assured, we are addressing our customer support system to prevent such delays in the future We understand the importance of meeting our commitments, and we are taking immediate steps to rectify the situation. We appreciate your patience and understanding during this process. If there are any further updates or if you have additional concerns, please don't hesitate to contact us. We value your business and want to ensure your satisfaction with our products and services. Best regards, SIHOO Customer Service Team