SihooofficeReviews of sihoooffice.com

never ship the chair, more than one month to make them give my money back. THE ARE JUST SCAMMERS

Items lost in delivery, very slow customer service who say they've raised the issue with the equally unhelpful DPD when they haven't and I'm out £700 on missing items. Disappointing as I've used Sihoo before and like the products, but the customer service is absolutely non existent

My order #SIHOOSA3471 has been stuck on "awaiting fulfillment" about 10 days. Review: If you are planning to buy from SIHOO Saudi, think twice. My experience has been an absolute chain of negligence, false promises, and poor management: 1. Delayed Start: I placed my order on June 22, expecting professional handling. 2. The "Short Address" Excuse: They blamed a delay initially on a minor address issue, remaining completely silent without notifying me proactively. 3. The "Buyout" Tactic: Instead of solving the shipping delay, they tried to "silence" me with a 200 SAR partial refund without fixing the core issue. 4. Broken Guarantees: They explicitly promised in writing that my chair would be handed over to the courier on Monday, yet nothing happened. 5. Absurd Logistical Contradictions: When pressed, they claimed the delay was due to the "Strait of Hormuz blockade" holding up their shipment... while simultaneously claiming the goods were stuck at Jeddah Port! A geographical and logical contradiction. 6. Selling Out-of-Stock Items: Above all, it turned out they were marketing and selling a product online that was fundamentally out of stock from day one. Update: After pressing them for a clear resolution, their customer service continued to resort to absurd and contradictory excuses, proving that they have zero transparency. A company with heavy YouTube ads should at least invest in basic inventory transparency and customer respect. Extremely disappointing and totally unprofessional! UPDATE - August 7, 2026] Following up on my initial experience, the chair (Sihoo Doro C300 Pro V2) has finally arrived and been assembled. To provide a comprehensive, fair, and fully objective review, here is the complete picture after testing: Customer Service & Transparency Issues (The Bad): Severe and unjustified delays with zero transparency regarding the shipment status. Unprofessional communication and lack of clear updates raised serious red flags and caused unnecessary frustration until intense pressure was applied to force dispatch. Product Flaws & Disadvantages: Armrests (The Worst Flaw): Extremely loose and unstable. They shift side-to-side with the slightest pressure and fail to lock into a fixed position, completely ruining the working/typing experience. Lumbar Support: Despite heavy marketing hype, the lower back support feels overly aggressive and rigid, lacking the subtle comfort and flexibility expected. Mobility on Carpet: Weighing around 34 kg, the chair is very heavy, and the stock wheels struggle to move smoothly on carpets without extra effort. Product Merits & Advantages (The Good): Comfort & Materials: Once assembled, the mesh seat is soft, highly breathable, and comfortable. Recline Mechanism: The auto-weight-sensing recline is smooth and gives a pleasant "floating" sensation without any feeling of tipping backward. Dynamic Backrest & Extras: The backrest adapts nicely to body movement, and the headrest/footrest add a good layer of relaxation. Verdict: As a physical product, the chair has great underlying quality and comfort. However, the purchasing experience, poor transparency, and critical design flaws (especially the armrests and lumbar pressure) require serious rethinking from the company.

I am 100% disabled and ordered a chair from this company, with a guaranteed delivery time of five days. The delivery arrived late, and the courier did not ring my doorbell. Instead, the boxes were left where I could not reach them, at the top of a flight of stairs, even though I live on the ground floor. Perhaps they make good products, but they clearly do not care about customers with disabilities.

Acquistare da loro è come il gioco d’azzardo, se vi va male sono fatti vostri. Ho acquistato due sedie, a una mancano pezzi e quell’altra non la apro nemmeno… Contattato il servizio clienti mi viene detto che possono farmi un rimborso di 40€ per la sedia che non ho nemmeno spacchettato. IMBARAZZANTE

terrible customer service, wouldn't recommend just for the hassle. I ordered a chair at the 7th of June and was suppose to be delivered the 12th, which is longer than usual but fine. Today is the 16th and still I haven't received anything, having to talk to the customer service of the delivery company with no result at all. Customer service at Sihoo doesn't exist, not over text, phone or email. They simply don't reply. Wish I paid with credit card to dispute the money, seriously AVOID.

Pratiques commerciales trompeuses, une roue est présente pour soit disant tenter de gagner une chaise doro c300 pro v2, au final c’est toujours le même lot qui apparaît et on ne reçoit même pas la même chose par mail.

Ich habe diesen Bürostuhl aufgrund der vielen positiven Bewertungen und des ansprechenden Designs gekauft. Leider bin ich sehr enttäuscht. Das größte Problem ist die zu niedrige Rückenlehne. Dadurch drückt die Kopfstütze nicht gegen den Hinterkopf, sondern direkt in den Nacken. Da die Kopfstütze nicht höhenverstellbar ist, lässt sich das Problem auch nicht beheben. Besonders enttäuschend war die Reaktion des Kundenservice. Nachdem ich das Problem geschildert hatte, wurde mir empfohlen, auf einem Kissen zu sitzen. Für einen ergonomischen Bürostuhl ist das keine ernsthafte Lösung, sondern eher ein Eingeständnis eines offensichtlichen Designfehlers. Insgesamt bin ich sowohl von der Qualität des Produkts als auch vom Kundenservice enttäuscht. Ich hätte bei diesem Preis und den vielen positiven Bewertungen deutlich mehr erwartet. I bought this office chair based on the positive reviews and professional appearance. Unfortunately, my experience has been very disappointing. The biggest issue is that the backrest is too low, causing the headrest to push directly into my neck instead of supporting my head. The headrest is not height-adjustable, so there is no way to position it correctly. When I contacted customer service, their solution was to sit on a pillow. For a chair that is already too small in height, this is not a serious solution and only highlights the design flaw. I'm disappointed both by the product quality and the customer service. A chair marketed as ergonomic should not force customers to find workarounds for such a basic comfort issue.