SihooofficeReviews of sihoooffice.com

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The Sihoo Doro-C300 office chair has been an excellent addition to my home office setup. Before this chair, I had a cheap desk chair for years with not much Ergonomic support at all. This chair has made been such a relief on my body after using it for hours on end almost every day for 2 years. I had a small mishap with a piece being broken & the customer support was excellent, offering to send a brand new chair in replacement as it was still within the 3 year warranty. I will continue to purchase Sihoo chairs & recommend them to friends & family as well.

I bought a Sihoo C300 ergonomic chair in May 2024. After about a year of normal use, the mesh on the seat started to tear at the edge. I contacted Sihoo support and they replied very quickly. There was no discussion or hassle and they immediately arranged a replacement seat. While checking the chair more closely, I noticed more serious damage. The backrest and armrest connection had failed and part of the steel frame was actually cracked, which made the chair unsafe to use. I sent them photos and explained the situation. Again, Sihoo handled this very well. They took the issue seriously, escalated it internally and decided to send me a completely new C300 chair instead of making me wait for spare parts. Communication was clear, friendly and fast throughout the whole process. For a brand that is not very well known yet, I was honestly impressed by the way their customer service handled this case. Problems can happen with any product, but the support experience really matters and in my case, Sihoo did a great job. Based on this experience, I am happy to give them 5 stars for customer service.

What a great product and service. I accidentally put the wrong delivery address on my order and contacted/emailed the customer support help line who immediately replied and corrected my mistake. I then received an email from the courier who had got the wrong initial address. I once again contacted the customer support and by return received confirmation that the address had been updated. Guess what...the chair was delivered the day after ordering! My son was delighted with the really comfortable chair which has multiple points to alter height, position etc. Well done Sihoooffice!!

I ordered the C300 office chair and it arrived within 3 days. The assembly of the chair was easy and the instructions were simple. I had to contact customer support and received a reply the same day. I’m pleased with the quality of the chair and the professionalism of this company.

**Update... after few follow ups with the customer support team, now the product was shipped and reached me on Jan 9th. Assembled the product and it is really a comfortable product** I have ordered their office chair on 2nd December. Did not get any confirmation but they promptly deducted money from my account on the day of the order. When I wrote them on the status, they said they have sold out and my product will be shipped on 28th December. So I waited and when I asked them again today (Dec 30th), they said they have received only a limited supply and my order will be shipped only on January 15th. Pathetic and worst experience with them Dont do business with them at any cost. My order number is SIHOO79809.

Customer service was very attentive, in a timely manner and extremely helpful when needed! Zero complaints in that department, for sure. Chair itself is fantastic and absolutely love it, NGL! The only issue I had with it, is that we had 2 screws holes strip on us, when assembling the chair (I'm a Tech by trade, so I know when you be careful when screwing things in, fyi, lol) ..but the chair has a 3 year warranty, so if I need to use it, I will. Overall, very happy with the experience from start to end and would highly recommend this chair if you're looking for a higher end chair, but priced accordingly! A+

Great customer service! Also the m18 really did make a difference for my back pain. I recommend it to anyone that struggles with backpain and wants a simple yet effective solution. But be careful not to order delivery from DPD, they did a terrible job, but SIHOO supported me and gave me a partial refund for my troubles.