Sihoo Ergonomic Chairs | Sit Well, Think Better.Sihoo produces cutting-edge ergonomic chairs designed to enhance your well-being, boost your productivity at work, and unleash your creative potential.
Sihoooffice (sihoooffice.com) has 639 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
sihoooffice.com
Website
sihoooffice.com
Category
Office Space & Supplies
Location
Wilmington, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 17% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
My goods were delivered well within the promised timeframe, and their tracking system provided real-time updates, ensuring transparency throughout the process. Sihoo Logistics and Transportation truly exceeded my expectations.
Response from SihooofficeApr 19, 2024
Dear Laurie Lovelady,
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that your goods arrived on time and that our tracking system kept you informed every step of the way. Transparency and exceeding expectations are exactly what we strive for at Sihoo Logistics and Transportation.
We're glad you had a great experience and look forward to serving you again in the future!
Best regards,
Sihoo Customer Support Team
JO
João A.
Need improvements
I had a few issues with returning the item but they eventually were solved.
Response from SihooofficeApr 19, 2024
Dear Laurie Lovelady,
Thank you for reaching out and for your patience with this situation. We sincerely apologize for the delay in processing your refund for the canceled order. We understand your frustration and want to assure you that this is not how we typically operate at Sihoo Logistics and Transportation.
We can see from your comments that this has been going on for over 2 months and involved a significant amount of email communication. To expedite this process further, could you please respond to this message with your order number or reference number? This will allow us to quickly locate your specific case and ensure your refund is issued as soon as possible.
We appreciate your understanding and apologize again for the inconvenience.
Best regards,
Sihoo Customer Support Team
HL
Ho L.
Chair is good but customer service is....meh...
Recently bought 2x Sihoo M57 Ergonomic Office Chairs from the Sihoo Australia website directly. The whole buying process was straightforward and smooth. No issue there whatsoever.
After payment, a confirmation email was sent out advising that they would send out a notification once the goods are ready to be shipped. A few days went by and I have heard nothing...so I went back to the support team and they said they would investigate the matter and come back to me...still heard nothing. Then another couple of days later, I just received a notice in my mailbox stating that the courier company was trying to deliver the chairs but of course because no one was home at the time (because we were not told about the delivery!), we have to get the chairs redeliver to us on a different day. Not a huge issue but it would be nice if we get some sort of heads up about the goods being on its way. Put in a complain to the support team about the disappointment in the lack of communication from them. Heard nothing from them once again....
Overall, I find the chairs of good quality and comfortable so far (only been using it for a week!), but their customer service and communication definitely required improvement!
Response from SihooofficeMar 19, 2024
Dear Ho Lai,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you experienced with the delivery process and the lack of communication from our support team. Your feedback is incredibly valuable to us as we strive to provide exceptional service to all our customers.
We understand the importance of clear communication throughout the purchasing and delivery process, and we regret that we fell short of your expectations in this regard. Rest assured, we have already begun addressing these issues with our team to ensure that similar incidents do not occur in the future.
As for your positive feedback regarding the quality and comfort of the Sihoo M57 Ergonomic Office Chairs, we are delighted to hear that you are enjoying them so far. Customer satisfaction is our top priority, and we are committed to continually improving our products and services to meet your needs and exceed your expectations.
Regarding the specific concerns raised about our operations in Australia, we will promptly communicate with our agents to address the issues you have encountered and implement necessary improvements.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. If you have any further concerns or feedback, please do not hesitate to reach out to us directly. We are here to assist you in any way we can.
Thank you for choosing Sihoo, and we look forward to serving you better in the future.
Best regards,
Sihoo Customer Support Team
NI
Nikos
Very slow shipping and customer support time respond!
They shipped after 1 week and they respond after 2-3 days to my emails, so not so good respond time..Even though the chair arrived after 3 weeks and is actually a good quality chair.
Response from SihooofficeFeb 21, 2024
Dear Nikos,
We apologize for any inconvenience you have experienced with your recent order. We strive to provide excellent service to all our customers, and it's disheartening to hear that we fell short of your expectations.
We understand your frustration regarding the processing and shipping times. Please rest assured that we are actively looking into the matter to ensure that such delays do not occur in the future. We aim to be transparent with our customers, and any deviation from our stated processing and shipping times is not acceptable.
Regarding the discrepancy in the shipping charges, we apologize for any confusion this may have caused. We will investigate this matter further to ensure that our pricing and shipping policies are accurately reflected on our website.
Please know that your satisfaction is our top priority, and we are committed to resolving this issue to your satisfaction. We appreciate your patience and understanding.
If you have any further concerns or questions, please don't hesitate to reach out to our customer support team, and we will be more than happy to assist you.
Thank you for bringing this matter to our attention.
Best regards,
Sihoo Customer Support Team
MM
Maris M.
Great chair, bad customer service
EDIT: After posting my review, I got a response from Sihoo that the chair will be back in stock in a few days. I agreed to wait, but received no update from them until I emailed again and to my surprise, they had already shipped it. I'm very happy with the chair and would recommend it but they really need to improve their customer service. If the item is out of stock, you need to be clear about it on the webpage so I can decide if I'm willing to wait BEFORE I order. Not ok to say that the processing time is 2 days when in reality it's 20.
DO NOT ORDER. Having the same experience as many others, placed my order (in the EU, SIHOO13605) knowing that they'll process it in two days like it says on their webpage. Got a confirmation email that the chair will be shipped out by January 15 at the latest. Had I known, I would have not ordered, and of course, they have not communicated anything about my order as of right now. Sent them an email requesting refund but considering the other reviews here, I don't know if I can expect any kind of response and most likely will contact my credit card provider.
Response from SihooofficeJan 16, 2024
Dear Maris M,
I'm sorry to hear about your frustrating experience with your order. We understand the importance of timely communication and fulfillment of orders. We sincerely apologize for any inconvenience caused.
Rest assured, our after-sales team has been alerted, and they are actively working on resolving your issue as quickly as possible. We appreciate your patience and cooperation in this matter. If you have any further concerns or questions, please feel free to reach out to our customer support, and we will do our best to assist you.
We value your feedback, and we are committed to improving our services to ensure a better experience for our customers. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right for you.
Best regards,
SIHOO Customer Service Team
TM
Thomas M.
Suitable for Shorter Individuals
The sihoo doro c300 looks fantastic with its smooth wheels, adjustable features, and dynamic lumbar support. However, if you are taller than around 5 ft 8 inch, it can be very uncomfortable. I am quite disappointed.
