SihooofficeReviews of sihoooffice.com

Response from SihooofficeNov 18, 2023

Dear Guilherme Proença, We sincerely apologize for any inconvenience you've experienced with the delay in shipping your product. We understand how frustrating this must be for you, and we want to assure you that we take your concerns seriously. First and foremost, we want to express our deepest apologies for not meeting your expectations regarding the delivery timeline. We recognize that the extended waiting period is not ideal, and we truly appreciate your patience during this time. We understand the importance of effective communication, and we apologize for any lapses in our response time. Rest assured, we are taking steps to address this internally to improve our customer support. Once again, we apologize for any frustration this situation has caused, and we appreciate your understanding as we work to make things right. If you have any further concerns or questions, please don't hesitate to reach out to us directly. Thank you for bringing this to our attention, and we appreciate the opportunity to rectify the situation.

Response from SihooofficeNov 18, 2023

Dear Paul Burns, We appreciate you taking the time to share your feedback with us. We sincerely apologize for any inconvenience you've experienced with your recent purchase of the Sihoo chair. Regarding the issue with the castor holders, we understand your frustration, and we recommend using a rubber mallet or a soft-faced hammer to gently and evenly tap the castors into place. Please ensure that you are not using excessive force to avoid any damage. We apologize for the quality of the Allen key provided. We take this feedback seriously and will work on improving the tools included in our products to ensure a smoother assembly process for our customers. In terms of the ergonomic design and height range, we regret that the chair did not meet your expectations. We value your input and will take your comments into consideration as we strive to enhance our products. It's important to us that you are satisfied with your purchase. We kindly ask you to reach out to the eBay seller for assistance with any further concerns, as they handle the distribution and customer service for purchases made through their platform. However, we are here to support you and will communicate your feedback internally for continuous improvement. Thank you for bringing these issues to our attention, and we apologize for any inconvenience you may have encountered. We appreciate your understanding and hope to have the opportunity to improve your experience in the future.