SihooofficeReviews of sihoooffice.com

Response from SihooofficeJan 9, 2024

Dear Ignacio, We sincerely apologize for any inconvenience you've experienced regarding your recent chair purchase. We understand that the unexpected delay in stock availability and subsequent shipping issues have been frustrating for you, and we truly regret any inconvenience this may have caused. Regarding the shipping fee discrepancy, we apologize for the confusion. Your feedback is valuable to us, and we will review our website to ensure clarity in our shipping policy moving forward. Rest assured, we will take the necessary steps to address this issue internally. As for the delay in fulfilling your order, we understand how disappointing this must be, and we want to assure you that we are actively working to resolve the situation. We acknowledge that the promised shipping timeline has not been met, and we take responsibility for any frustration this may have caused. We would like to make things right for you. Could you please provide us with your order number or contact information? Our customer service team will look into your specific case and provide you with an update on the status of your order. Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience as we work to resolve this matter promptly. Best regards, SIHOO Customer Service Team

Response from SihooofficeJan 4, 2024

Dear Keyur A, We sincerely apologize for the inconvenience you've experienced with your recent order of the M57 light grey chair. We understand your frustration, and we want to express our sincerest apologies for any disappointment caused. We acknowledge that the delays and miscommunication in providing accurate stock information have fallen short of your expectations, and we deeply regret the inconvenience this has caused. This is certainly not the level of service we aim to provide. Our team is actively working to rectify the situation and ensure that such issues are addressed promptly. We understand your preference for the specific color you ordered, and we genuinely regret any disappointment caused by the offer of an alternative color. In light of your decision to cancel the order, we assure you that the refund process will be expedited, and we are committed to making it as smooth as possible for you. Please allow a reasonable processing time for the refund to reflect in your account. We appreciate your feedback, and it serves as a valuable tool for us to identify areas for improvement. Rest assured, we are taking steps to prevent similar issues in the future and enhance our customer service. Once again, we apologize for any inconvenience caused, and we genuinely appreciate your patience and understanding in this matter. Sincerely, SIHOO Customer Service Team

Response from SihooofficeJan 4, 2024

Dear David Cohen, We sincerely apologize for any inconvenience you've experienced with the delay in shipping your M57 chair. We understand how frustrating this situation can be, and we want to assure you that your satisfaction is our top priority. We are currently investigating the status of your order to determine the cause of the delay. Our team is committed to resolving this issue promptly, and we appreciate your patience during this process. We take customer feedback seriously and are actively working to improve our communication channels. Rest assured that your concerns have been heard, and we are taking steps to address them. If you have any further questions or if there's anything else we can do to assist you, please don't hesitate to contact our customer support team. We value your business and want to ensure you have a positive experience with our brand. Thank you for bringing this to our attention, and we appreciate your understanding. Sincerely, SIHOO Customer Support

Response from SihooofficeJan 4, 2024

Dear Sander, We apologize for any inconvenience you've experienced with your recent order. We take customer satisfaction seriously, and it's disheartening to hear about the challenges you've faced. Our team is committed to resolving this issue promptly. Please accept our sincerest apologies for any delays in communication. We understand the frustration of not receiving timely updates. Rest assured, we are actively looking into your order and will investigate the matter thoroughly to ensure a swift resolution. If you could provide us with your order details, we will prioritize your case and expedite the process. Additionally, we'll make sure to improve our communication channels to prevent such occurrences in the future. Your satisfaction is our top priority, and we appreciate your patience as we work to address this matter. If you have already contacted PayPal, we will collaborate with them to expedite the refund process. Once again, we apologize for the inconvenience, and we're committed to making things right. Thank you for bringing this to our attention, and we appreciate your understanding. Best regards, SIHOO Customer Support

Response from SihooofficeJan 4, 2024

Dear Jose, We sincerely apologize for any inconvenience you've experienced with your recent order and return process. We take your concerns seriously and want to assure you that we are committed to resolving this issue promptly. We understand that back pain is a serious matter, and we regret that the Sihoo Soho C-300 chair did not meet your expectations. Your satisfaction is our top priority, and we appreciate your feedback. Regarding the unresponsiveness to your emails and chats after the return, we sincerely apologize for any lapse in communication. This is certainly not the level of service we aim to provide. We are currently investigating the status of your return (order SIHOO9446) and will expedite the resolution process. Please allow us some time to look into the matter, and we will get back to you as soon as possible with a resolution. If there are any further details or concerns you would like to share, please feel free to provide them, and we will address them promptly. Once again, we apologize for any frustration this may have caused, and we appreciate your patience as we work to resolve this issue. Thank you for bringing this to our attention, and we look forward to rectifying the situation for you. Best regards, SIHOO Customer Support

Response from SihooofficeJan 4, 2024

Lieber Kunde, es tut uns aufrichtig leid, von Ihren Unannehmlichkeiten zu hören. Wir entschuldigen uns aufrichtig für jegliche Verwirrung und Unklarheiten bezüglich Ihrer Bestellung. Ihre Zufriedenheit liegt uns sehr am Herzen, und wir nehmen Ihr Feedback ernst. Wir bedauern, dass die Lieferzeit nicht Ihren Erwartungen entsprochen hat. Wir verstehen, dass eine schnelle und zuverlässige Lieferung von großer Bedeutung ist, und wir arbeiten daran, unsere Prozesse zu verbessern, um solche Probleme in Zukunft zu vermeiden. Bezüglich Ihrer Anfrage beim Support bedauern wir, dass Sie bisher keine zufriedenstellende Antwort erhalten haben. Wir werden sicherstellen, dass Ihr Anliegen umgehend bearbeitet wird, und wir werden uns bemühen, Ihnen so schnell wie möglich eine klärende Rückmeldung zu geben. Ihr Vertrauen ist uns wichtig, und wir möchten sicherstellen, dass Sie mit unserem Service zufrieden sind. Wir danken Ihnen für Ihr Feedback und Ihre Geduld, während wir daran arbeiten, die Situation zu klären. Mit freundlichen Grüßen, SIHOO

Response from SihooofficeDec 13, 2023

Dear Natalie Brookes, Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience you've experienced with your recent SIHOO ergonomic chair purchase. We value your feedback and are committed to resolving this matter promptly. Firstly, we would like to clarify that SIHOO's official website, sihoooffice.com, primarily caters to customers in the United States, Europe, and the United Kingdom. We apologize for any confusion if this information was not clearly communicated during your purchase. We understand the frustration caused by the condition of the chair you received, and we assure you that this is not the standard we uphold at SIHOO. We appreciate your patience and want to assure you that we are taking steps to address the issue. To expedite the resolution process, please reach out to our dedicated support team at [email protected]. Our team is ready to assist you and will make it a priority to resolve your concerns in a timely manner. Once again, we apologize for any frustration or disappointment you may have experienced. We value your trust in SIHOO, and we are committed to making this right for you. Please don't hesitate to contact our support team, and we will do our utmost to address your concerns promptly. Thank you for your understanding. Best regards, SIHOO Customer Support Team

Response from SihooofficeDec 13, 2023

Dear Martin Kofoed, We sincerely apologize for the inconvenience you have experienced, and we appreciate your patience. We understand the frustration you must be feeling regarding the delay in receiving your new chair and the lack of communication on our part. We want to assure you that your concerns are important to us, and we are working diligently to resolve the issue. Upon reviewing your case, we have identified a communication lapse on our end, and we sincerely apologize for any inconvenience this may have caused. Our team has already responded to your previous emails, and we regret that you did not receive our replies. To provide you with the most accurate and up-to-date information on your order status, we kindly request you to check your spam or junk folders for our previous emails. Additionally, we will resend the relevant information to you shortly. Once again, we apologize for any frustration this situation has caused. We are committed to ensuring a swift resolution to your concerns. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out to us directly at [email protected]. Thank you for your understanding, and we appreciate your continued patience. Best regards, Sihoo Customer Support Team