Evelin A.
DO NOT ORDER FROM SIHOO EU
I had the worst experience with SIHOO EU! I have ordered my chair on the 15th of December. I had to pay €25 for delivery and in the confirmation email it said that the order will be received on the 15th of January, but everything looked okay. But then: 1. I had contacted the support team on the 14th of January to see what's the update on my order and they said there's no inventory right now and I can wait for the next batch on the 20th. I agreed to wait few more days. 2. They contacted me few days after that to let me know that the logistics provider will not deliver to my shipping address and to provide a second address. FYI the major delivery companies like UPS, DHL, FedEX are delivering to my address and don't have any issues with them. I had provided a second address even though in the site the shipping fee was calculated based on the ZIP code! 3. Third issue was that they didn't give me any update of the order for few days and if the second address I provided will work for the logistics provider. So I contacted them again. 4. Now the issue was that they had the chairs in warehouse but didn't get some kind of confirmation from the warehouse. (and I still don't have the confirmation that the delivery will be fulfilled) 5. I have sent them 4 emails with cancellation and refund requests and had to wait for 2 days for a response. My order is cancelled thankfully, I'm still waiting for a refund, but this is the worst customer experience I have got. I do not recommend this to anyone. You can order from somewhere else even if the price is a bit higher. It's not worth the effort to deal with Sihoo!
Response from SihooofficeJan 26, 2024
Dear Evelin Arnaudova, We sincerely apologize for the inconvenience you have experienced with your order from Sihoo EU. We understand the frustration that can arise from such delays and communication issues, and we deeply regret any negative impact this has had on your experience. Our team is genuinely sorry for the series of complications you encountered throughout the process. We appreciate your detailed feedback as it helps us identify areas for improvement within our customer service and logistics operations. We want to assure you that your concerns are taken seriously, and we are actively working to address the issues you've raised. Your order cancellation has been processed, and we are expediting the refund to ensure a prompt resolution. Please accept our sincerest apologies for falling short of your expectations. We value your feedback and will use it constructively to enhance our services and prevent similar incidents in the future. If there's anything further we can do to assist you or if you have any additional concerns, please don't hesitate to reach out to our customer support team. We appreciate your understanding and patience during this process. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Best regards, Sihoo Customer Service Team