Dave
SCAM ALERT! STAY AWAY!
I am reaching out to express my extreme dissatisfaction with your customer service, which appears to be non-existent. Immediately after placing an order on your website, I made multiple attempts to cancel it. I sent various emails requesting the immediate cancellation of my order, reached out through your social media channels, and even tried calling, but to no avail. I have not received any response or update regarding my order, yet the payment has already been processed. This lack of communication and support is unacceptable and highly unprofessional. It feels akin to a scam. I strongly advise others to refrain from ordering anything from your website due to this egregious lack of customer service. ORDER NUMBER: SIHOO21024 Update: After a long time and many attempts, customer service finally responded, informing me that the package had already been shipped. I had immediately taken steps to cancel the order to prevent the shipment from being prepared. They failed to heed my request, and due to their negligence, I now find myself in this unpleasant situation where I have to waste my time waiting for the package only to have to return it to the sender. This is causing me significant inconvenience, and I have yet to receive a refund. They say I will be refunded once the package is returned to them, but this is unfair since they are responsible for this situation by not listening to my timely request to cancel the order. Therefore, I have pointed out that it would be appropriate for me to be refunded immediately. Obviously, I have not yet received any response from customer service. Their response times are too long, and they are unable to resolve the situation. I reiterate that it is better not to purchase anything from them; otherwise, you risk not receiving adequate support and not seeing your money again. Update: I continue to receive no support from customer service, which seems to have disappeared. Now, the only way to try and get my money back is to open a monetary dispute with the bank through the judicial authorities. This means I will have to spend additional time going to the police and the Carabinieri to report the issue. I advise everyone who has requested a refund to do the same, as the payment on their website does not require confirmation through a security pin, which is illegal. Furthermore, I intend to also turn to consumer protection associations to report this company for its fraudulent behavior. As you can verify from the other REAL reviews here, everyone has problems getting their money back, and to try to get a refund, you have to go through a long legal process like me; moreover, the products are defective, the support is non-existent, and requests are not heard! Beware that negative reviews are being deleted STAY AWAY FROM THIS COMPANY IF YOU DON'T WANT PROBLEMS! Update: The company never refunded me. Fortunately, I was refunded by my bank after opening a dispute against Sihoo. Now, it will be my bank's responsibility to seek compensation from the company to recover the money. I reiterate: after everything I had to go through and the time lost to get my money back due to the negligence of the company's support, I advise to steer clear of this company!
Response from SihooofficeMar 18, 2024
Dear Dave, We sincerely apologize for the inconvenience you've experienced with your order and the subsequent lack of support from our customer service team. This is certainly not the level of service we strive to provide, and we deeply regret any frustration or inconvenience caused. We understand your frustration with the cancellation process and the subsequent shipment of your order. We acknowledge that our response times were not up to par, and we failed to address your concerns in a timely manner. We are truly sorry for the inconvenience this has caused you. Regarding the refund process, we understand your frustration with the delay. Please know that we are actively working to streamline our refund procedures to ensure that refunds are processed promptly and efficiently in situations like yours. We sincerely apologize for any delay or inconvenience in this regard. We take your feedback seriously and will use it to improve our customer service processes moving forward. Your satisfaction is important to us, and we are committed to making things right for you. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly （[email protected]）. We value your business and hope to have the opportunity to regain your trust in the future. Best regards, Sihoo Customer Support Team