Sihoo Ergonomic Chairs | Sit Well, Think Better.Sihoo produces cutting-edge ergonomic chairs designed to enhance your well-being, boost your productivity at work, and unleash your creative potential.
Sihoooffice (sihoooffice.com) has 639 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
sihoooffice.com
Website
sihoooffice.com
Category
Office Space & Supplies
Location
Wilmington, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 17% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Untrustable company, avoid at all costs. Unfair, not keeping their agreements in place.
Response from SihooofficeJul 10, 2024
Dear Alessandro Cormio,
We are very sorry to hear that you feel this way about our company. Your feedback is important to us, and we take such concerns very seriously. We strive to maintain the highest standards of integrity and customer satisfaction.
Please allow us the opportunity to address any specific issues or agreements that you feel were not upheld. We want to make things right for you. Kindly contact us directly at [email protected] with the details of your experience so we can investigate and resolve the matter promptly.
Thank you for bringing this to our attention. We hope to regain your trust and provide you with the service you deserve.
Best regards,
The Sihoo Team
CT
Chris T.
They lied to me.
They lied to me.
They said after i came in contact with more than 10 employees,that they willl send me the sparing part before 5 months.i never get anything so what,they dont really care about anything.They lied to me,but i will not leave it so easy i am gonna come in connection with ECG.
What they believed for that i will stay with a seat cushion with hole from the manufacturer?
Response from SihooofficeJun 19, 2024
Dear Chris Triantos,
We are truly sorry to hear about your frustrating experience and sincerely apologize for the inconvenience caused by the delay in receiving your spare part. This is not the level of service we strive to provide, and we deeply regret any distress this situation has caused you.
We apologize for the communication breakdown and the multiple interactions with our team that have not led to a satisfactory resolution. We understand how disappointing and aggravating this must be.
Once again, we apologize for any inconvenience caused and appreciate your patience. We are dedicated to making this right for you.
Best regards,
The Sihoo Customer Support Team
DS
De Sa M.
Fuyez ce vendeur
Bonjour,
Chaise M57 commandé depuis 4 semaines déjà, marquée comme disponible sur le site, pourtant toujours rien reçu. J'harcele le service après vente qui me répond toujours la même chose, que ça va être livré la semaine prochaine. C'est la pire expérience d'achat en ligne depuis très longtemps. Ce site est à fuir !
Response from SihooofficeMay 18, 2024
Bonjour,
Merci pour votre message et pour avoir partagé votre expérience avec nous. Nous sommes sincèrement désolés d'apprendre que votre commande de la chaise M57 n'a pas encore été livrée et que notre service après-vente n'a pas été à la hauteur de vos attentes.
Nous comprenons parfaitement votre frustration et nous tenons à nous excuser pour les désagréments causés. Sachez que votre satisfaction est notre priorité absolue et que nous mettons tout en œuvre pour résoudre ce problème dans les plus brefs délais.
Pourriez-vous, s'il vous plaît, nous fournir votre numéro de commande ainsi que vos coordonnées complètes par message privé ? Cela nous permettra de consulter immédiatement l'état de votre commande et de vous fournir une mise à jour précise. Nous allons également enquêter sur les raisons de ce retard et prendre les mesures nécessaires pour éviter que cela ne se reproduise à l'avenir.
Encore une fois, nous vous présentons nos excuses les plus sincères pour cette situation et nous vous remercions pour votre patience et votre compréhension. Nous espérons pouvoir regagner votre confiance et vous offrir une expérience d'achat plus positive à l'avenir.
Bien cordialement,
L'équipe du service client
RO
Rodrigo
Don't honor return policy
I ordered the chair and took longer than they say on the website. When I got it and assembled it it was uncomfortable and the back part did not adjust height.
After contacting support for a return they said that shipping back was not recommended and they would refund me 15€. I opted to return anyway because the money does not make up for the discomfort and faulty chair.
The first return label was sent on the 1st of April. No one came to pick up the chair, for a second time I printed a new label and again nobody came. I reached multiple times Sihoo and they say DPD is not reliable and they will search for another solution. But they never do and they won't refund me. I am stuck with a huge box at home and without the money to buy a new one. I don't recommend this company at all!
Response from SihooofficeApr 19, 2024
Dear Rodrigo,
Thank you for taking the time to share your experience with Sihoo. We sincerely apologize for the inconvenience caused by the extended delivery time, the discomfort of the chair, and the difficulties you've encountered with the return process.
We understand your frustration with the initial 15€ refund offer and the challenges you've faced coordinating the return pickup with DPD. We should have done a better job following up on the missing pickups and finding a more reliable solution.
We want to assure you that we take customer satisfaction very seriously. To rectify this situation, we would like to offer you a full refund for the chair, including the original shipping cost. We will also arrange for a new carrier to pick up the chair at your earliest convenience.
Please reach out to us directly at [email protected] so we can finalize the return process and expedite your refund. We are committed to finding a resolution that meets your needs.
Thank you for your understanding.
Best regards,
Sihoo Customer Support Team
SA
Sacha
Non respect des délais et suivi catastrophique.
Pour débiter votre compte ils sont efficaces. Pour respecter les délais de livraison et assurer un suivi de votre commande, par contre, c'est tout le contraire. Premier achat chez eux et j'ai déjà demandé un remboursement. J'espère qu'ils seront aussi rapides pour rembourser que pour débiter.
Response from SihooofficeApr 19, 2024
Cher Sacha ,
Nous sommes sincèrement désolés d'apprendre votre expérience décevante avec notre service de livraison et de suivi. Nous comprenons votre frustration et prenons vos commentaires très au sérieux. Nous nous efforçons d'offrir à nos clients la meilleure expérience possible et il est clair que nous n'avons pas atteint cet objectif dans votre cas.
Nous tenons à vous assurer que nous prenons des mesures pour remédier à la situation. Nous avons examiné votre commande en détail et nous avons identifié les domaines dans lesquels nous avons manqué à nos engagements. Nous mettons en œuvre des actions correctives pour éviter que cela ne se reproduise à l'avenir.
Nous vous présentons nos excuses sincères pour le désagrément causé et nous espérons que vous nous donnerez une autre chance de vous prouver que nous pouvons vous offrir un service de qualité.
Cordialement,
Équipe de support client Sihoo
AB
Abhi
If you are expecting a better service
If you are expecting a better service, then do not go for Sihoo. I cancelled the order and item was undelivered was sent back to them without getting delivery. Now it's 10days, Sihoo asking me to wait for few more days so they get item back in warehouse and check! I didn't get it delivered! So should I be waiting for refund? Should customer be responsible for anything missing or damaged for undelivered item?
If there company policy says this then think about after service for purchased items!
EDIT: Beware, Sihoo is thief company.
I have been asked to wait for consignment to reach back to their ware house. Item was back to seller on 15th March 24 and today is 2nd April 24.
I do not see any tracking details available on DPD and neither see conversation history on their portal and have not received refund yet. I have initiated case with Paypal.
Response from SihooofficeMar 28, 2024
Dear Abhinay,
We sincerely apologize for any inconvenience you've experienced with your recent order from Sihoo. Your feedback is incredibly important to us, and we appreciate you bringing this matter to our attention.
We understand your frustration with the delay and the uncertainty surrounding your undelivered item. Please know that this is not the level of service we aim to provide, and we are actively working to resolve the issue as swiftly as possible.
Rest assured, we are taking steps to ensure that your refund is processed promptly. Our team is diligently working to retrieve the item from our warehouse and conduct a thorough inspection to assess any damage or missing components.
As for your question regarding responsibility for missing or damaged items, please allow us to clarify our company policy. We take full responsibility for any issues that may arise during transit or delivery. Your satisfaction is our top priority, and we are committed to addressing any concerns you may have.
Once again, we apologize for any inconvenience this situation has caused you. We appreciate your patience and understanding as we work to resolve this matter to your satisfaction. If you have any further questions or concerns, please don't hesitate to contact our customer service team, and we will be more than happy to assist you.
Thank you for choosing Sihoo. We value your business and hope to have the opportunity to serve you better in the future.
Best regards,
Sihoo Customer Support Team
P
P.
Versand der Bestellung erst nach Aufforderung
Nach Bestellung und sofortiger Bezahlung kam eine Woche lang keine weitere Info.
Daraufhin habe ich mich an den Support gewendet, welcher wiederrum mehr als einen Tag brauchte um mir eine Antwort mitzuteilen.
Die Antwort lautete: Das es einen Fehler bei der Übertragung der Sendungsnummer gegeben hätte. Das Paket ist dann erst nach über eine Woche in den Versand gegangen.
Response from SihooofficeMar 28, 2024
Sehr geehrter Kunde,
Wir bedauern zutiefst die Unannehmlichkeiten, die Ihnen bei Ihrer letzten Bestellung bei uns entstanden sind. Ihre Zufriedenheit liegt uns sehr am Herzen, und es tut uns leid zu hören, dass es zu Verzögerungen und Kommunikationsschwierigkeiten gekommen ist.
Es ist bedauerlich, dass Sie eine Woche lang keine weiteren Informationen zu Ihrer Bestellung erhalten haben und dass unsere Antwort vom Support ebenfalls länger gedauert hat als erwartet. Wir entschuldigen uns aufrichtig für diese Unannehmlichkeiten.
Wir verstehen, dass dies frustrierend sein kann, und wir möchten Ihnen versichern, dass wir Ihre Bedenken ernst nehmen und Maßnahmen ergreifen, um sicherzustellen, dass sich solche Situationen nicht wiederholen.
Es tut uns leid zu hören, dass es zu einem Fehler bei der Übertragung der Sendungsnummer kam, der zu einer Verzögerung beim Versand führte. Wir setzen alles daran, unseren Service zu verbessern und sicherzustellen, dass solche Probleme in Zukunft vermieden werden.
Wir danken Ihnen für Ihr Verständnis und Ihre Geduld in dieser Angelegenheit. Bitte seien Sie versichert, dass wir Ihr Anliegen ernst nehmen und alles tun werden, um sicherzustellen, dass Ihre zukünftigen Erfahrungen mit uns reibungslos und zufriedenstellend verlaufen.
Sollten Sie weitere Fragen oder Anliegen haben, zögern Sie bitte nicht, sich erneut an unseren Kundensupport zu wenden. Wir stehen Ihnen jederzeit gerne zur Verfügung.
Mit freundlichen Grüßen,
Sihoo-Kundensupport-Team
CA
carlos ariel F.
they charged me in an instant but they did not send me the chair
I requested my chair, they charged me in an instant but they did not send me the chair, I sent an e-mail, they told me we are busy, will we respond to you in 36 hours? incredible 36 hours response time?? It doesn't even use a single update of where the shipping is for my Order SIHOO21400 without any update
Response from SihooofficeMar 14, 2024
Dear carlos ariel Frattini,
We apologize for any inconvenience you've experienced regarding your recent order. We strive to provide exceptional service to all our customers, and we regret to hear that we fell short of your expectations on this occasion.
Please rest assured that we take your concerns seriously and are actively working to resolve the issue with your order. Our team is committed to providing timely updates and ensuring that your chair reaches you as soon as possible.
We understand the frustration of not receiving updates promptly, and we apologize for any inconvenience caused by the delay in communication. Our customer service team is currently experiencing a high volume of inquiries, but we are doing our best to address each one as quickly as possible.
Thank you for bringing this matter to our attention. We value your feedback and appreciate your patience as we work to resolve this matter promptly.
Best regards,
Sihoo Customer Support Team
