MyUS.comReviews of shopping.myus.com

They charging your card without your review of price, service, insurance. Thiefs. When my first package arrives, i expect options to choose when, for what price, and what carrier to ship it. Absolutely not. Same day as packahge arrived, they automatically charged and shiped all. For horrible price of coursew, with horrible insurance fee. It caused price of package was several times more than real, and inmcreased my duty. I did not accept my packege, and claim it in paypal case. Not succesful. Legal thiefs.

It has now been ONE MONTH since MyUSA.com took our money to forward 3 letters to us overseas. It is still "processing". The customer service has been appalling, when they respond at all. We did get a shoddy response via FB messenger when all other attempts to contact them failed. They claim they are "waiting for IT". ONE MONTH and still not even in the post yet.

I am profoundly disappointed and dismayed by the appalling service provided by your shipping company. As a customer who relied on your services to deliver a package from the USA to England, I encountered nothing but deceit, miscalculation, and negligence. Despite meticulously verifying shipping costs and VAT exemptions before arranging delivery to your address, I was astounded to receive a demand for payment totaling $63.95, including an erroneous $32.53 VAT charge. This unjustifiable fee far exceeded the expected cost and directly contradicted the information provided on your website and by tax authorities. Furthermore, your failure to promptly rectify this error is utterly unacceptable. Despite bringing the matter to your attention immediately upon receipt of the package, I have been met with nothing but delay and evasion. It is incomprehensible why such a straightforward issue, concerning a package valued well below the VAT threshold, would require nearly a week to resolve. Your misleading practices and incompetence not only result in financial loss for customers but also erode trust in your services. If this matter is not addressed and resolved to my satisfaction in a timely manner, I will have no choice but to escalate my concerns to the relevant regulatory authorities and share my harrowing experience with your company on prominent review platforms such as Google, Yelp, and others. I urge you to take immediate action to rectify this situation and demonstrate accountability for your actions. Anything short of a satisfactory resolution will further tarnish your company’s reputation and drive potential customers away.

Never again. Definitely not recommended. I wouldn't use MyUS again. Quoted reasonable shipping rates which I accepted and paid then without any notification or agreement from me more than doubled the charges and changed the shipping method. I do not believe their advertising on better shipping rates - it didn't happen.

Delayed a package for 1 week. Now that I have finally paid them to post 4 days the tracking number says they have not even got it collected by Aramex. 4 days and all they do is generate a tracking number. So almost 2 weeks

I ordered apple macbook pro laptop from apple.com, I paid for my parcel 75$ but after that myus.com puts my account on hold & still no replies.

You should look elsewhere their prices might look inviting, but there is allways a catch and so much they aren't telling you. They also have the most unhelpful customer support, exploiting the fact that you can't do antyhing about it from across the ocean.

First time customer and probably last time one. Parcels being logged 3-4 days after reception, and they indicate the logging time as reception time. Then they marked water-based cleaner as flammable. Wrote to customer support, got a reply on e-mail after three days, never on WhatsApp, that they would review it. They corrected the error, never notified me about it. Spray can took them to review and conclude as "limited quantity" dangerous goods item four days despite, I imagine, shipping similar products on a daily basis. Took seven days for my parcels to be ready to create a ship request. Prices of additional services are horrendous. After creating ship request, I cancelled it when it was still possible, but despite being "cancelled' in the system, they shipped it. All in all, it could be worse (definitively there is potential), but is not even close to positive.