MyUS.comReviews of shopping.myus.com

Thank you Maxwell, he did more for me than 4 other customer services reps, at least he took action and solved my problem. And escalated the issue of a package that has gone missing myus needs to investigate it, the only reason I am giving 5 stars is cause of Maxwell

We went to order 2 items from Walmart and after failing to be able to input UK address we then realised we had to use a 3rd party shipping service ... found my US and paid for a subscription then placed order using my US shipping address for a US address all went through,even got an email to confirm from Walmart. Then within 10mins 2nd email from Walmart cancelling order due to "cancelled as your account has returns violations " - and that was linked to my US address / account obviously!!! And that was my husband placing order, so a few weeks later when i was looking to order something i found shopping.myUS and thought it was a different one, until i saw some reviews on their site, that weren't great (understatement of the year, actually multiple reviews that were horrendous!!) - a number of people saying packages arriving with items missing from packs and the prices were very inconsistent ( e.g full case for $40 then another of same for $69.99.) So i decided to actually do some quick checks before parting with $220.. it appeared it was the same company!!so from my 1st experience, reviews on their own site and reviews on here, i think itll be wise give this one a miss!! Any recommendations on others to use would be great though

I honestly don't know what to do I honestly don't know what to do. I had items that never got delivered to me. The driver forged a signature and left it on a doorstep. I was out of town. The delivery company have suggested it may have been stolen. I was advised by the delivery company to claim Myus. so I emailed. I was told to submit a claim, which I did. over two weeks ago. every subsequent email I've sent has told me to 'submit a claim'. Even when asking for updates, it just says the same god damn thing. Their WhatsApp messaging customer help is useless. You have to start off with a POS digital assistant. Many hours later they reply and then if you don't write back within 5 minutes they close the chat. I'm talking 6+ hours of a gap between my messages and their initial reply and then they close the chat after 5 minutes if they don't hear back. there seems to be no recourse. atrocious customer care

hello, i have opted buy for me service and they put me in deep trouble. Provided electronic tracking number of DHL and item not picked up from warehouse from last 3 days. Sent tons or mails without getting any reply. chat support is not telling anything. I am really stuck.

constant delays with UK group - simply cost me more money to use tham

terrible company. They lost my package from Orvis. They did the paperwork for Aust Post to ship but never actually shipped it, which is confirmed by both Aust Post on Myus.com transaction record. Yes thier own site confirms it wasn't sent! Despite numerous emails they refuse to acknowledge its lost. I wish I had read this site first. Avoid at all costs.

After 12 weeks of waiting and no response from four emails. I then had to get a refund from my credit card. Just don’t bother, they’re useless and a very bad company.

Fraudulent company. They kept charging my account monthly for 1 year (and on) despite that I requested a subscription cancelation.