MyUS.comReviews of shopping.myus.com

Not as bad as I first thought but their communication is terrible. Virtually impossible to get to speak to anyone when things go wrong. I will use them again but nervously.

Updating my negative review. I became under the impression that my package was lost/stolen, with them rejecting my invoices claiming it was not fitting to the description of my package. but this was mostly down to bad communication and the first staff member from customer service being unhelpful. In the end tried the livechat with another, who then explained there happened to be a second item in the package (which the seller did as a surprise). They basically were refusing to send as the second item is not on the invoice. Told them to discard the second item and proceed with shipping.

At first, I was confident about this service as the US buyer I bought from advised them to me. I chose simple minimum sending from MyUS with automatic country tax support, as I did not want to handle these. But was surprised to have an unexpected amount (at 40$ much) to be taken for fees + the 15$ for sending. My package worth 70 bucks, so it cost me almost double what I expected. The good news is I received my parcel in a reasonable amount of time: bought 2022-02-09, MyUs received 2022-02-14, shipped to France 2022-02-21, finally received in France on 2022-04-04 => +- 2 months for shipment. So I'm happy to receive my purchase, but a bit disappointed by the additional costs to receive it, as taxes in France are of the order of 20%. I don't well understand the taxes charged by MyUS, and they don't provide any explanation for it.