MyUS.comReviews of shopping.myus.com

I’m trying to get them to ship a used item from a private seller,they won’t ship without a merchant bill.Tried telling them there is no merchant,what a waste of time and money ,I won’t be using them again.

Stay away... They have only excuses.... Took over a month for them to forward my parcel... STAY AWAY!!!!

My experience with MyUS was not that bad in recent months but I was smart enough not to ship too many things during COVID19.  Regardless, the experience was never great.  But OH MY GOD, they took the cake for terrible customer service starting this past weekend when I tried to create a shipment and I could not.  I had no idea what was going on but the "Create Ship Request" button was grayed out.  The app wasn't working either.  I sent at least three emails.  I left two messages on Facebook, I tried the chat and it told me to wait, several times, once I waited 4 hours and it was still in queue!  No one got back to me.  The ticket was created and went nowhere. Finally, after almost a week of no response, I gave up and changed my shipping option from "Hold" to "Weekly", and voila!  The shipping request was created but wait...there is more!  They decided to put 3 shipments out of 20 on hold because they supposedly contained "Dangerous Goods" and put them under review.  17 shipments were put in a single request. My question is, WHY are these being reviewed now?  Why didn't they inform me when the shipment ARRIVED?  Today is the 30th of September.  One of these supposedly dangerous items is from a shipment that arrived on the 15th of September!  Another is from the 18th of September and the last one is from the 25th of September!  Seriously?  First, you can't be bothered to fix my problem.  Second, when I get around the problem using your own systems, I get slapped with a safety review (and most likely a hefty fee to send the item).  The items in question are icing in a compressed can. I am gonna go ahead and close my account once the shipments are finalized.  These guys don't deserve my money.  We must vote with our wallets when vendors charge exorbitant sums of money and don't deliver (in my case, all my shipments are hundreds of dollars and they have made thousands from me in just a couple of years).  For others, I highly recommend Aramex's Shop and Ship service. Aramex aren't angels but at least thir system works even though there is no consolidation.

2 weeks last parcel from ebay arrived to myus. It has not shown up on the items list yet. They dont answer mails or phone. Chat not working on their page. No communication. Terrible delays. Moments ago i requested shipping of the 4 items in my suite. I was heavily overcharged. A great disappointment. No clue where the fifth item gone... Ps suit number 2515-066

I had excellent experiences with MYUS with one big exception... IF your package goes missing within the warehouse, they look for it for 7-10 days. After that, they will give you a credit (by you providing an invoice of your purchase) which will include the value of the item, and shipping. That's fair. What is not fair is that if your package is located at a later date (if say someone comes across it by chance under a pile of other packages in the wrong department/bin) you will not be notified and the package will be discarded (or perhaps even kept by someone!) Who knows!? I was told that there are thousands of packages to deal with every week, and they cannot put their focus on one package, which I understand! However, to not even give someone the chance to reclaim their package that was lost by MYUS in the first place is completely and utterly ridiculous. If that package had your wedding ring, irreplaceable pictures, or anything of great sentimental value or high rarity, you won't get it back even if they find it after the "looking period" when it is considered "lost"... seriously MYUS, you guys kick butt but that's a crappy policy, at least give customers the chance to claim their lost package if it happens to be located at a later date! Regardless whether or not anyone is "looking for it". I was told all of this by a worker in a live chat from MYUS. Will I keep using it? Yes, but I am now very apprehensive knowing that small packages may be lost and not reclaimable after you are issued your credit, EVEN if its highly unlikely that a package gets lost.

I wish I would have seen the reviews first; I bought a coffee table from Design Toscano, pallet 130 pounds according with Design Toscano; MyUS.com have a shipping calculator with shipping costs 300 dollars to UK; however they said the weight is 170 pounds and they charged my card with 1500 dollars; looking on calculator they suppose to charge me 500 dollars for 170 pounds; This site is a GENUINE SCAM !! run away, run run run

MyUS.com your process in myus shopping, i have to select the items that i need to purchase using your application. You generated a bill and deducted the money from my credit card which was 4117 SAR . Then you started to complete the purchase with the vendors and you have cancelled many items from my order and refunded me amount 2672 SAR. Till now looks fine while delay of your process made me miss offers. Then you deducted unjustified amount 158 SAR without notification. Then you added the initial 4117 SAR on the shipment details which costed me additional customs fees instead of paying only the actual goods customs fees. Delay could be a major issue but your process is costing me more money and making me loose buying opportunities with shops. Then you deduct money from my credit card without notifying me or justify.

I’ve used myUS for a few parcels over the years and have always been happy, but this is ridiculous. I ordered a pair of shoes for $25, and for some inexplicable reason myUS decided these shoes must be worth $80 and declared them as such on the customs declaration. I tried to stop this before the parcel shipped, but the system kept automatically submitting my parcel for dispatch (which is ironic when you consider how many other customers lately can’t get a parcel dispatched!) and because their chat feature is shut down I couldn’t contact anyone with any speed to update the invoice. I emailed with evidence of the actual cost but obviously it wasn’t replied to until after the parcel was automatically dispatched, and I’ve been saddled with a $58 customs bill on a $25 pair of shoes because they incorrectly valued. I’ve been told that the $80 is “fair market estimate” which makes no sense given that they could see exactly which company the shoes had come from so could see exactly what they cost without pulling a figure out of their backside. They have given me no evidence of where they pulled this figure from, they just keep telling me how it’s “fair” When I signed up to myUS I signed up as a free trial user to their premium service, and to cancel this free trial I had to get in touch with a customer service rep through the chat system. When I told this rep that I wanted to close my account, I was told that I’d be switched to a free account instead which I accepted as it made no difference to me. No terms were explained to me. I’ve used it a few times since because as I have it why not? And it hasn’t been a problem before now. But now this is being used as some kind of evidence for their shoddy customer service - apparently it’s my fault because I was supposed to upload an invoice to a part of the website I never knew even existed! Although this still doesn’t explain where they pulled $80 from! PayPal saw my sides of things and refunded the shipping cost, as by cancelling the shipping request and them automatically dispatching it I revoked authorisation of the payment which they still took, which proves that legally they are in the wrong here. Of course they deny any responsibility though, and I’m still saddled with a customs bill that’s more than twice the value of the item. Avoid this company, they’re dishonest and a massive headache to deal with.