MyUS.comReviews of shopping.myus.com

If I could give zero stars right now I would 😏 I have been a MyUS customer for about 2 years and have always been pleased with the service, specifically the customer service and efficient shipping. However, I have been emailing this organization for the past 14 days regarding shipments they have in the awaiting action suite when invoices have been submitted. I understand we are in the midst of dealing with a pandemic but the fundamentals of customer service should not be lost in these times. There has been no acknowledgement to my emails when they advertise someone will get back to you within 24 hours. They have even turned off the online chat feature.... unbelievable!!!

Absolutely hopeless. My beautiful estate, 18k gold bracelet disappeared into this scam of a freight forwarding company on July 13 and hasn’t been seen since. After weeks of aggravation with unhelpful cut and paste customer service today - September 3rd - I received an email saying ...oops can’t find it. 🤬🤬🤬

Disgusting fraudulent company! PLEASE DO NOT SUPPORT! You will pay to be aggravated,lied too and money stolen from you as packages gets lots, misplaced not checked in like promised between 4-10 days. The result of myUs delays in checking packages in makes the return policies of big companies like amazon run out before you are in the need to return a product for what ever reason so you as the customer looses money. My package was in review then cleared for sending and on 24th of Aug i was told that my package will only be sent in January 2021. I tried to contact and have item returned as soon as i was told about this 4 month hold on delivery where i still have to pay the monthly fee of $7 to myUs. It was not in my control to have had this sorted out before the 30day return policy expired. Now that i am keeping myUs liable to communicate with amazon to have items returned so i can get a refund or myUs needs to refund me and keep my package they block and delete messages on facebook so the other clients dont see hoe bad this company is. Its alway blamed on covid or someone will contact you shortly or please reply in private message..... why?? Cause its easier to silence clients then to take responsibility and provide the service you are paying for. MyUs has NO customer service!!! You can not reach them on any of the contacts supplied. The only way of maybe getting hold off them is thru facebook. Read thru myUs post,comments on facebook before joining! Save your money or go to other companies that offer the same service even if they are more expensive on monthly fees. This company is so ridiculous that they will engage with some clients on facebook with sarcastic responses. We have the right to query your work ethics,service and where our paid for items are! MyUS = MyUseless

Run away! So many issues in just one month, missing packages, "duplicate" packages missing deadlines takes ages for them to log a package and even longer to ship it!! Just dont, I've used myus for the last 6 months, spent thousands of dollars on shipping, as soon as my current packages ship I will never ever use myus again.

I made an account. Put in my credit card details. I tried to cancel my account. There was no option. Emailed them on 12th August for account cancellation. No one replies. Horrible service. And now they will charge me money. LOOTERS

What a weird company. No customer service, not even a chat option - and the WORST - they keep samples to themselves. like when you shop for something? they open the packages (to check & repack) and take out whatever little gifts the merchants sent with it - and keep them to themselves. I know about 2 packages that were suppose to include samples I have chosen. They were both missing those samples and gifts.

Really poor customer service experience, slow and hard to get a response, very difficult to get accurate information from them, no chance to prioritise or speed up the service, they are appalling, would not recommend them to anyone

DON'T USE THEM! Price in the app for shipping showed just under $50....I paid for shipping to them, and now that they have the packages, they want me to pay 4 TIMES the price in the app. And customer service is ridiculous. No phone service, they claim they haven't received many emails i've sent them, and chat people give inconsistent information. Oh, and it took them more than 2 weeks to process my package once they received it. Nightmare experience. Do not use.