MyUS.comReviews of shopping.myus.com

Cant give them negative stars. They do not take responsability for there mistakes, their policy are tedious and error prone. There are way better forwarding agents go elsewhere just don't use them

Aldrig køb fra dem!! Jeg har afmeldt mit abonoment men de trækker stadig penge, blev nødt til at spære mit kort

I have been a customer of MyUS for about 2 years. Their service ranges from awful (at best) to a total disgrace and theft (at worst). In the last two years they have lost at least 5 items of mine - not even in transit, they lost them when the items were logged as received and IN their warehouse. I have not received ANY compensation despite their promises. Customer service is shocking, there is no way to contact any supervisor and emails just go unanswered or you receive a canned reply. Their facebook messenger customer service just directs you to email and is therefore zero help. The receivers classify things incorrectly. For example they have classified sewing buttons as coffee (the buttons were blue!) and then refused to change it, telling me that I have to pay for the change even though it is their mistake. They ask for receipts for items which need to include certain information, however when you send them the merchant receipt they refuse to accept it so then it goes back and forth for another week and then sometimes it's still unresolved weeks later. This has happened to me even with purchases from Amazon! Forget about trying to buy anything from a private seller, that is completely beyond their realm of comprehension - they cannot process any receipt that does not come from Walmart, Amazon or Target and even receipts from Paypal that have the item detailed, price and tracking info get declined. It's ridiculous. If you buy multiple items they are usually thrown (and I use that term very generously) into a box. There is absolutely ZERO care or attention put into packing your goods. Once my business account with MyUS comes to the end of the term I will be cutting ties with them. They are honestly the worst company I have ever dealt with and I will be actively discouraging anyone to use them at every opportunity.

They have been taking random amounts of money out of our account for seven months. I have asked them about it and they won’t respond. It’s has added up to over £3000. They are not legit. They are fraudsters.

Used this company twice. First time Repackaged my purchase, ruining it in the process they told me tough I should have paid insurance. I got my money back through paypal. Second time Gave them another go. Paid insurance, gave strick instructions not to repackage. Money was taken out of my paypal account.....their new app didn't register the order and they refused to support without an order number. I had to again go through paypal and they refunded me a partial amount.....currently still on going. Useless, don't bother with them

Have been charged VAT by MYUS for a consignment valued at over £400 to the UK, even though they shouldn't for consignments over £135. They even have my VAT number, again meaning they shouldn't charge VAT (by using the reverse charge method). Their invoice doesn't even have a valid UK vat number. Also haven't had a response via their support system, no doubt will get a response to this before that happens.

Outrageously expensive. They have no toll-free number to call even though their customers are worldwide. I have written 3 emails was the no response. Each email they send to you comes from a no- reply. For a box that weighs 3.7 lbs, it was supposed to have been $37.99. I was charged $70.00 and some “Review” fee bc they said my suite# was not on my package but yet they one exactly who the package being to. I refused to accept this charge but they didn't respond to me and went a head charged my CC for even more and sent the parcel out. I am putting in a claim against them on my CC. This is a joke!

Criminal business conduct. Charged USD 284 for 10kgs of goods including consolidation fees and removed more than half the weight and placed back into 'compliance review' - where the very same items lingered for over a week for no good reason (hard disks!) - not responding to support tickets, chat refers back to support tickets and emails within 1-2 business days but nothing ever happens. In the end one has to 'dispose of items' - worth hundreds of dollars. My US claims they will professionally dispose of the items. I am sure they will show up on ebay. Stay away from these criminals!