MyUS.comReviews of shopping.myus.com

J'ai utilisé les services MyUS.com pour avoir une adresse aux Etats-Unis afin de d'acheter et me faire livrer un article. MyUS.com m'a facturé des taxes et frais de douanes extrêmement élevés, le double de ce que devais payer véritablement. Je leur ai fait une demande officielle pour me communiquer les détails de ces taxes et frais; ils n'ont jamais voulu me les transmettre. Ils disait que les douanes françaises qui leur donne le montant à facture. C'est un mensonge; car les douanes vous donnent les détails de tout, absolument tout. C'est une arnaque pour récupérer indument de la marge. Fuyez ce prestataire de service come la peste

Damn wish I read these reviews first, yes as you can guess I also got stung by the Myus scam. I signed up today for just a one off free membership package send, then got stung with 2 lots of membership fees..?? I used paypal, but now will have to see if I can get my money back... last thing I need at the moment.

Canceled; they kept on charging me; got a refund but they still kept on charging me. Then I got notice of a shipment not meant for me and to cancel again, I would have to have the other customer's shipment discarded. They said there was no other option except for me to wait to hear from management.

Very slow shipping, ver slow applying to orders to suite maybe 5 days or more after arriving to address, consolidating packages is just a more expensive option when applied You must expect fees for any step even if you miss ur suite number but your name is listed WhatsApp replying may take 24hrs or more .. The service was better 1 year ago but it is getting worst

Short review: AVOID AVOID AVOID this service at ALL COSTS! Summary: I wish I had seen the review on TrustPilot before singing up for MyUS. • Hassles, issues and unprofessional staff • Huge delays in replying to your emails/inquires • No 24/7 chat – it is a lie • Bad handling of packages • Highest shipping rates you will ever encounter • The Marketing team blames the Support one and vice versa – totally in disharmony • Very outdated business, you feel dealing with a company from the last century • Outdated registration process I closed my account after they finally refunded me for the broken package. I used the service for only 2 weeks with so much issues. If I really had the ears of MyUS owner, I would urge him to radically change the way the company operates or completely shutdown the business!

There are certain aspects to the MyUS service which are quite professional, their service is efficient etc. So they get many things right and do some great work, I have no doubt. However: They have no phone number- you are left to leave an online message, whatsapp chat (which is somewhat delayed in response, answered sometimes at random times- and apparently a live chat option which may be the best) Their communication and marketing is quite selective, unfortunately deceptive (in the sense they leave out or do not make very clear important information from the outset) Consequently, we have been charged almost the same amount (almost over £100) for the delivery cost of a 1.4lb shipment as the contents of the shipment. To make all potential customers aware: If you are looking for a relatively cost effective and tracked shipping service and you are using their one off free single package shipment service, then after creating your account, go into my account settings, click on shipping preferences and Switch OFF the tab which enables MYUS to collect duties and taxes automatically. If they do this, it excludes many of the cheaper carriers from being considered. When you take free membership, the items for shipping are not held at all and they will usually be sent by the least expensive option (in our case, that came to approx £80 since the more budget carriers were excluded, they were approx half the price and within our price range) After raising the issue that we had not been made aware of this before hand, when we had asked for clarification of the process ia whatssapp and we had not authorised for such an expensive shipment to be sent out (we had wanted to select something cheaper), we were told with free membership, you cannot select carriers and it is done as per your account settings (this is not helpful for what we need and many people). On their website, when comparing memberhsip options, under free, it states you can have flexible shiping options (i.e. you can chose carriers or allow MyUS to select the cheapest- so for free members, its only the latter, and that means you have very little control of the shipping cost, if its tracked or not etc) We also do not want to have to pay 7$ recurring/ month (premium service) which we'll only very occasionally use to get some control over the process. It costs 10$ to change your membership after the first time. In conclusion, I will only use MyUS if all other companies prove to be worse or more problematic (hopefully unlikely); however I suspect where you can atleast talk to some one over the phone and charges are slightly more transparent, one wont get stung the way we did. I hope this helps someone else :-)

Terrible first experience…..avoid. This was my first AND LAST time using MyUS. I ordered 2 collectible toys from America recently as I was having trouble finding it in my own country. Once I opened the package (which was somewhat squashed) I realized the items I ordered had been damaged. No big deal right? Well no, these were collectible toys and they had been detached from the cardboard backing effectively reducing the collectible value of them. I contacted MyUS and as you can imagine they wriggled out of paying compensation like snakes. They stated they do not cover manufacturers packaging -_- so be wary of a company that effectively can mishandle your goods and not have to pay you if somethings damaged. I could have opted to have the original seller ship to me but they wanted a lot more in shipping. My advice would be avoid MYUS get the original seller to ship to you regardless of the cost or if not possible then pick another company.

I used them twice. In 2020 and in 2021. The 2020 experience was OK, it took long to receive because of covid and also I got some money back as a compensation for the delay, so the shipping was not so expensive as a result (about 20USD instead of 40USD). But the 2021 experience wa so bad that I closed my account upon resolving the trouble. First of all, they shipped the item without my consent and I could not choose any shipping option, date of shipping, nothing. They immediately charged my Paypal. The shipping was 50USD for one t-shirt! Unbelieveable. As a bonus, DHL lost the parcel and I never received my item. After some time, they refunded me both the item and shipping fees, but I am so sad my item got lost. I immediately closed my account and never use Myus.com again. Very expensive shipping! Estimate was half the price they took from my Paypal. Still even the estimate (30USD) is crazy price for one light child's top.