Matt
I will never use this company again
I will never use this company again. I made a total of four orders from this company. Two parts they advertise on their website incorrectly. My total purchases were $333. When I tried to send them back, they charged me $112 in restocking fees. All because they advertise the parts incorrectly on their website. I’m telling you don’t ever purchase from this company. After I wrote this review. I went back and read some of the other reviews. And I already know that the company is gonna make some statement about the fact that they’re restocking fees are standard across the national average or some junk like that. But if you’re just an average person like me. There are other companies that won’t charge restocking fees like that. I’m telling you, go with a different company. Charging you almost 33% to send back something that wasn’t your fault. Is a load of crap. Work with a different company that doesn’t charge you these ridiculous restocking fees!!!!
Response from Shop Home MedApr 8, 2025
Thank you for bringing your concerns to our attention. We apologize for any confusion or inconvenience you experienced regarding your recent order. Our product descriptions are regularly reviewed to ensure accuracy, and we sincerely regret if any details were unclear or caused a misunderstanding. While restocking fees are standard practice across our industry, we certainly understand your frustration. Please contact our customer service directly, and we'd be happy to review your specific situation further and explore possible resolutions together. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns directly.