Shop Home MedYour one-stop shop for health and wellness products. We offer a wide range of affordable high-quality products that can be conveniently ordered online and delivered right to your door. Our team of health experts carefully curates our product selection to ensure you have everything you need to lead a healthy lifestyle. We provide fast and reliable free delivery within 3-5 days, great deals, and a Subscribe & Save program to make shopping with us even more convenient and affordable. Our friendly and knowledgeable customer service team is always available to assist you. Thank you for choosing Shop Home Med as your trusted source for health and wellness products.
Shop Home Med (shophomemed.com) has 296 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Patricia G.
Im not sure what happened but I have not recieved my order I am going to search tomorrow to see what happened .
Response from Shop Home MedJul 9, 2025
Hi, I can see that your order is out for delivery and will be delivered today. Due to the extended 4th weekend and an increase in orders, we apologize for any delays this may have caused.
Nick R.
The person who helped me with my questions and concerns in the chat straight up lied to me the chair does not fit any of the needs I expressed. It is useless and I wasted money spending my money on this wheelchair. I wonder how many disabled people they lie to and rip off just to get a sale
Response from Shop Home MedJun 30, 2025
We're truly sorry to hear about your experience and how disappointed you are with the wheelchair and the support you received. This is not the level of service or care we strive to provide, especially to those who rely on our products for daily comfort and mobility. We take accusations of misinformation very seriously, and we want to understand exactly what happened so we can make it right. Please contact us directly with your order number and any additional details you’re comfortable sharing. We’re committed to finding a fair resolution, whether that means a return, refund, or alternative solution. Thank you for bringing this to our attention — your feedback is crucial in helping us improve.
Anthony S.
order was placed 5/31/25, order arrived 6/12/25, took too long to get here, was wrong size when it did arrive, and while trying to complete the order I was tricked into clicking on something else I do not want and charged an extra 9.98 .
Response from Shop Home MedJun 16, 2025
Thank you for your feedback. I reviewed your order and can confirm that the only item included was the product you selected — nothing was priced at $9.98. We want to reassure you that we do not add hidden charges or “trick” anyone. Our checkout process is designed to be transparent, and you’re always able to review or edit your cart before finalizing your purchase. As for the shipping time, this particular product is noted on our website as having a longer delivery window due to its shipping origin and product type. Delivery can take up to 15 days, and we apologize if that wasn’t clear at the time of your order. We’re committed to honest service and customer satisfaction. If there’s anything further we can assist you with, please feel free to reach out directly — we’re here to help.
Kara
Impossible communication. Do not recommend.
Response from Shop Home MedJun 9, 2025
We’re truly sorry to hear about your experience and that communication fell short of expectations. This is certainly not the level of service we aim to provide. We’d really appreciate the opportunity to make things right and better understand what went wrong. Please feel free to reach out to us directly so we can assist you personally. Your feedback is valuable and helps us improve.
Anne Marie M.
You lied about delivery only to find out the item is back ordered. I continue to try and cancel but to no avail. I opened a refusal on my credit card. Do not send to me!!!’ I have another one because you were unable to send me what I ordered. I explained my situation several times. Now it’s under dispute because you already received payment.
Response from Shop Home MedJun 5, 2025
We sincerely apologize for the frustration and confusion you've experienced. We completely understand how upsetting it is to be told an item is backordered, only to then see it shipped despite your request to cancel. We are truly sorry for the inconvenience and are reviewing our processes to ensure this does not happen again. Your feedback is important, and we appreciate the opportunity to make things right.
vickie
No communication; cant reach by phone. Lied about sending me an e-mail. Stopped talking on a live chat. Suck all the way around!!!
Response from Shop Home MedMay 12, 2025
I'm really sorry to hear about your recent experience. That’s not the level of support we aim to provide, and I completely understand your frustration. Please know that our live chat is available 24/7, and phone support is open Sunday through Friday from 9 AM to 5 PM EST. If you weren’t able to reach us or didn’t receive a follow-up, that’s something we take seriously and want to correct. We’d appreciate the chance to make things right—feel free to reply here, connect with us again via chat, or call us directly
Tracy H.
The customer service rep recommended the bed rail that ended up not fitting our bed. I requested return authorization that took 2 weeks of emails to receive. They required the return be in the original packaging and charged $45 restocking fee. Ridiculous! Plus shipping which I expected.
Response from Shop Home MedApr 28, 2025
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and appreciate the opportunity to make this right. We would like to gather more information about your order so we can better understand what happened and find a solution. If the bed rail recommendation from our representative led to the product not fitting properly, we are more than willing to work something out with you. Please reach out to us directly with your order details so we can assist you further. Our goal is always to ensure our customers are satisfied, and we appreciate your patience and the chance to resolve this for you. We look forward to hearing from you and making this right.
Steven F.
Don't buy anything if you think you'll need it returned. They want your money!!
Response from Shop Home MedApr 8, 2025
Thank you for sharing your feedback. We genuinely strive to provide clear and fair return guidelines to ensure a positive shopping experience for all our customers. While we understand your frustration, our policies are designed to be straightforward and consistent for everyone. We're always available to help clarify these guidelines before purchase, and our customer support team remains ready to assist if you have any further questions or concerns.
