Your one-stop shop for health and wellness products. We offer a wide range of affordable high-quality products that can be conveniently ordered online and delivered right to your door. Our team of health experts carefully curates our product selection to ensure you have everything you need to lead a healthy lifestyle. We provide fast and reliable free delivery within 3-5 days, great deals, and a Subscribe & Save program to make shopping with us even more convenient and affordable. Our friendly and knowledgeable customer service team is always available to assist you. Thank you for choosing Shop Home Med as your trusted source for health and wellness products.
Shop Home Med (shophomemed.com) has 296 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
shophomemed.com
Website
shophomemed.com
Category
Health Equipment
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 27% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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TOO SOFT. CUSHION IS CHEAP MADE AND SITS HORRIBLE. YOU SHOULD BE ASHAMED TO SELL THIS.
Response from Shop Home MedSep 8, 2025
Thank you for sharing your feedback. We’re truly sorry to hear that the cushion did not meet your expectations. We take product quality and customer satisfaction very seriously, and it’s disappointing to know you had this experience.
We’d like the opportunity to make this right for you. Please reach out to our customer support team so we can assist you with a return, replacement, or alternative solution that better fits your needs.
Your feedback helps us improve, and we appreciate you bringing this to our attention.
CC
carmel C.
Too many emails and my delivery is…
Too many emails and my delivery is still not here I would prefer just one email to notify me when the order is coming
This is the first time I have ordered from your company, but it may be the last
Response from Shop Home MedSep 8, 2025
Thank you for your feedback and for giving us the opportunity to serve you with your first order. We’re sorry to hear about your experience with the number of emails and the delay in your delivery.
When you placed your order, you signed up for our promotional emails, but we’ve now removed your email address from that list so you will no longer receive any marketing communications from us. Going forward, you’ll only get essential updates such as order confirmations and tracking information.
We also want to assure you that we’re monitoring your order closely and will keep you updated on its delivery status. Your satisfaction is important to us, and we appreciate your patience as we work to improve your experience.
JS
Jacqueline S.
Nobody has gotten back to me yet about…
Nobody has gotten back to me yet about my purchase of the toilet seat. I let you guys know that it did not fit on my father’s toilet and how can I return it but nobody has gotten back to me.
Response from Shop Home MedSep 8, 2025
Thank you for reaching out to us. I want to clarify that our business hours are Sunday through Friday, 9:00 AM to 5:00 PM EST. We received your message after closing time on Friday evening and replied first thing once we reopened on Sunday morning.
We appreciate your understanding and thank you for choosing us. Please let us know how you’d like to proceed, and we’ll do our best to assist during our business hours.
TE
Terry
Ship date was 3/5 days and it took over…
Ship date was 3/5 days and it took over a month. Left several messages with no return calls. You have a problem in your company, still have not received the product!!
Response from Shop Home MedAug 12, 2025
We’re truly sorry for the delay and the lack of communication you experienced. Unfortunately, the product you ordered was placed on backorder by the manufacturer, and we were not informed of this until after your order was placed. We completely understand how frustrating this must have been, especially given the original estimated shipping timeframe of 3–5 days.
While this situation was outside of our control, we take full responsibility for keeping you updated and should have communicated more promptly. Please reach out to us at so we can confirm the latest shipping details or explore alternative solutions to get you what you need as quickly as possible.
PY
parri Y.
Restocking fee is $202.45
I have made a purchase of special needs stroller and it took me a little while to get my child to set and try the stroller as it turns out it was very big so I started to requests an exchange. Mind you they dont have an exchange option only option is to return it and then once you get your refund you can place new order.
In 21 emails back in forth they dont tell you how much the restocking fee will be only 25% shipping fee is mentioned
Once I returned it which was done for me as a favor. The total charge cost me $318 from $968 total.Outrageous cost to return an item you never used. I do not recommend this website specifically for parents with special needs children.
CO
Consumer
Customer service is terrible
Customer service is terrible , hours to get someone on phone they keep you on hold and hold , they charge a 25 percent restocking fee to return . No one does that . I was not happy with this company at all I will never use Shop Home Med again . 7/8/2025 I just recieved my refund $65.00 i was refunded from a pair of shoes I never opened the box of that I paid $101.65. That is bad business the lady on the phone told me the return label was on them clearly it is not or I would have just kept the shoes . Thats terrible item # ORDER SHM-A98757
Response from Shop Home MedAug 4, 2025
Thank you for your feedback. We're truly sorry to hear about your experience.
At Shop Home Med, we take customer service seriously. We have a strong, U.S.-based support team that works hard to answer calls quickly and assist every customer with care. We do not keep customers on hold for extended periods, and we’d be happy to investigate what happened if you can provide the name of the representative you spoke with.
To clarify, our restocking fee policy is clearly outlined and in place, as is standard across the medical industry, to help us maintain affordable pricing for customers who truly rely on these essential products. Medical supplies often require strict hygiene protocols, and restocking fees help us offset the cost of processing returns and ensure the safety of future customers.
Especially in the medical field, where products must remain sterile, secure, and in perfect condition, return policies are designed to protect the integrity of the supply chain and the well-being of patients.
We’re here to help — please don’t hesitate to reach out directly so we can resolve any concerns.
JK
Jason K.
I have not received the product I…
I have not received the product I ordered yet.
Response from Shop Home MedJul 31, 2025
Hi Jason, I wanted to let you know that your original shipment of the Extenze Maximum Strength Male Enhancement Liquid (Big Cherry) was unfortunately lost in transit. As a result, we’ve sent out a replacement order to ensure you receive your item as soon as possible.
Please keep an eye on your email inbox, as our team has already reached out to you with an update and provided the new tracking information.
ZS
Zach S.
I literally didn't receive nothing but…
I literally didn't receive nothing but one pack of the 12 I was suppose to get it's been two weeks since that's happened they said they got in touch with there shipping department and haven't heard anything back. I paid 50 dollars to get one pack of wipes and a razor bundle pack. Smh it shouldn't take this long just horrible. They only shipped one box with one pack of wipes and a bamboo razor and a couple bamboo tooth brushes. If they make it right I will redo this but I til then I seriously do not recommend!
Response from Shop Home MedJul 27, 2025
Thank you for your feedback! We looked into your order and can confirm it was placed on the 6th and delivered on the 11th. Our warehouse is closed on Sundays, so your order was shipped and delivered within our standard free shipping window of 3–5 business days.
