Shop Home MedReviews of shophomemed.com

Response from Shop Home MedDec 9, 2025

I’m really sorry for the frustration — waiting too long for an order and then feeling like you overpaid is the worst combo, and that’s not the experience we want for you. On the timing: we know delays can be a huge inconvenience, and we’re actively working to improve both processing and delivery speed so orders arrive faster and with clearer updates along the way. On pricing: we try to stay competitive while offering reliable products and real customer support, but we understand that price matters. If you found the exact same item for $200 less, please reach out with the link or details. We’d be happy to review it and see what we can do to help, including checking whether a price adjustment is possible.

Response from Shop Home MedDec 9, 2025

I’m really sorry to hear that you had a bad experience with our customer service — that’s not the standard we aim for, and we appreciate you bringing it to our attention. We’d like to make this right. Please reach out to us directly with your order number and a quick note about what went wrong, and we’ll look into it immediately. Thank you for giving us the chance to improve and fix this for you.

Response from Shop Home MedDec 8, 2025

I took a look at your order details, and your package was delivered on December 5, 2025. Your order was placed on November 28, 2025, which was during the Thanksgiving holiday when our warehouse was closed. Orders placed over the holiday begin processing on the next business day, and we offer a standard 3–5 business day shipping window. Since delivery occurred within that timeframe, it was still within our expected delivery window. That said, we completely understand how delays around the holidays can feel stressful, and we’re always here to help. If you’re still having trouble locating the package or need anything at all, please reach out to our support team and we’ll take care of you right away.

Response from Shop Home MedNov 3, 2025

We’re truly sorry for the frustration you’ve experienced. After reviewing your order, it appears there may have been a misunderstanding — the item you purchased was the Invacare Backlit 3-Function Hand Control Pendant, not a trapeze bar with a stand. We completely understand how important this equipment is for your Veteran’s care, and we want to make this right as quickly as possible. Our team has already been notified and will be reaching out directly.

Response from Shop Home MedOct 20, 2025

Thank you for your message and for sharing your feedback. We’re sorry to hear that the delivery felt slower than expected. After reviewing your order, we can confirm that it was delivered within 5 days, which falls within our standard shipping time frame. We do understand that timely delivery is important and truly appreciate your patience.

Response from Shop Home MedOct 16, 2025

We’re very sorry to hear about your experience and that you received the wrong item. This isn’t the level of service we aim to provide, and we truly apologize for the inconvenience. Please rest assured that our customer support team will make this right as quickly as possible. You will be hearing from a member of our team later today if you haven’t already.

Response from Shop Home MedSep 15, 2025

Thank you for sharing your experience with us. We truly value your feedback and are very sorry to hear about the challenges you faced with your recent order. We understand how important it is to have confidence in both the equipment and the service team, especially with such significant purchases. We sincerely apologize that the installation did not meet your expectations and that our sizing guidance for the vest caused confusion and frustration. It is never our intention to leave our customers without clear answers or support. Your concerns have been noted, and we are actively reviewing this situation with our service and support teams to ensure that future customers do not experience similar issues. We also want to work directly with you to resolve the vest sizing matter and make sure you have the right equipment for your mom’s needs. Please reach out to Josh so that he can personally assist you and find a solution that works. We are committed to improving and to earning back your trust.