Shop Home Med Reviews | Read Customer Reviews of shophomemed.com

Shop Home Med Reviews | Read Customer Reviews of shophomemed.com

Shop Home Med reviews

Showing 65 reviews with 1 star · Clear filters

Catherine O.
Jan 14, 2026
Horrible
Horrible ! Scam order description. Will never order from here again.
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Kenneth L.
Jan 12, 2026
Didn't send all the product
Not all the peices of the bed came
Response from Shop Home MedJan 13, 2026
Please note the bed package ships in 3 packages. The mattress will be arriving via FedEx
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Stacy G.
Jan 10, 2026
Beware!
Beware of doing business with this company. They post all over the website that they have a 30 day return policy so if you are buying mobility devices or products that you are unsure will work for you, you feel comfortable spending the money knowing that you can make the return. I spent $2000 on a transfer device that would not fit close enough to my wheelchair to work, when I went to return it they said it was a 25% restocking fee! That’s $500! Plus I have to spend the money on shipping this huge box back. When it’s all said and done I’d be at a $700 loss on a product they said was returnable within 30 days. They have to know that the common expectation when they say that is that you get a full refund. This is so deceptive. Watch out!
Response from Shop Home MedJan 12, 2026
We’re truly sorry to hear about your experience and understand how frustrating this situation feels—especially with a large, expensive mobility product. We do want to clarify, transparently, that while we do offer a 30-day return window, certain items such as mobility and transfer equipment are subject to a restocking fee, which is clearly outlined in our return policy. These products are often bulky, costly to ship, and cannot always be resold as new once opened or assembled, which is why the fee applies. That said, we never intend for our policies to feel deceptive, and we regret that this was not the expectation you had when placing your order. We strongly encourage customers to reach out to our support team before purchasing large mobility equipment so we can help confirm fit, compatibility, and placement to avoid situations like this.
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Lauren F.
Jan 9, 2026
Sent the wrong product
Sent the wrong product
Response from Shop Home MedJan 12, 2026
Can you please provide a bit more information about the issue you experienced so we can look into it further?
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Susan P.
Dec 24, 2025
The customer service is terrible and…
The customer service is terrible and they didn't delivery the $1999 item that I paid and extra $347 for overnight shipping on time. The package go flagged by UPS as medical hazard and they didn't do anything about it. This product was urgently needed for my 85 year old mother who was coming home from the hospital after loosing the ability to walk. Dulce was unable to provide customer support.
Response from Shop Home MedDec 29, 2025
Hi there — thank you for sharing your feedback. We’re very sorry for the frustration this situation has caused, especially given how urgently this item was needed for your mother after her hospital discharge. We’d like to clarify that our team has been actively working with you on this shipment prior to this review being posted. The delay was caused by UPS temporarily flagging the package as a “medical hazard,” which resulted in the carrier holding the shipment outside of our control. The order was shipped within the appropriate delivery window using the expedited service selected. That said, we understand how upsetting this experience has been, and we regret that it has caused additional stress during an already difficult time. Our team continues to work directly with you to resolve this as quickly as possible, including coordinating with the carrier and reviewing appropriate next steps. We appreciate your patience as we work toward a resolution and thank you for allowing us the opportunity to address this.
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bill L.
Dec 22, 2025
Metamucil was never delivered.
Metamucil was never delivered.
Response from Shop Home MedDec 22, 2025
Your order was placed on the 20th and shipped today, the 22nd. This is well within our stated shipping timelines and policies.
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glenn H.
Dec 20, 2025
It doesn't work on our bed
It doesn't work on our bed. I sent its serial number and model before ordering on dec 9. Tania Solis replied that it was the correct hand control for this bed. none of the motors worked. i tried 3 different power supplies. Any suggestions. there is not much else that could be wrong?
Response from Shop Home MedDec 22, 2025
Hi there, thank you for taking the time to share this — and we’re truly sorry for the frustration this has caused. You did the right thing by sending the serial number and model ahead of time, and we understand how disappointing it is when the hand control doesn’t work as expected, especially after trying multiple power supplies. At this point, there are a few possibilities we’d like to help rule out, including a potential compatibility issue, a defective hand control, or a connection-related issue within the bed itself. We’d really like the opportunity to troubleshoot this directly with you and make it right. Please reach out to our support team again (or reply to your original email) so we can walk through next steps, including testing, replacement options, or escalation to the manufacturer if needed. We appreciate you bringing this to our attention and hope to resolve this quickly for you.
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Ralph P.
Dec 14, 2025
Still waiting for my packages
Still waiting for my package. I’ll never order from you guys again and I’ll tell everybody not to order from you if I don’t get that package within the next two days.
Response from Shop Home MedDec 15, 2025
Ralph, your COVID tests are out for delivery.
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