Your one-stop shop for health and wellness products. We offer a wide range of affordable high-quality products that can be conveniently ordered online and delivered right to your door. Our team of health experts carefully curates our product selection to ensure you have everything you need to lead a healthy lifestyle. We provide fast and reliable free delivery within 3-5 days, great deals, and a Subscribe & Save program to make shopping with us even more convenient and affordable. Our friendly and knowledgeable customer service team is always available to assist you. Thank you for choosing Shop Home Med as your trusted source for health and wellness products.
Shop Home Med (shophomemed.com) has 296 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
shophomemed.com
Website
shophomemed.com
Category
Health Equipment
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 27% of reviews.
Latest
Most recent review: October 2026.
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You failed to deliver my order to the address I gave you and I never received my package yet you charged me for them anyway!!!
Response from Shop Home MedFeb 25, 2026
I’m sorry to hear about the issue with your delivery — I understand how frustrating that must be.
Once an order is placed and fulfilled, it is shipped to the exact address entered at checkout. We do not change shipping addresses, and we are unable to modify an address after the order has been processed and shipped.
If the address entered during checkout was different from your intended address, unfortunately, we are not able to make changes once it has been fulfilled.
Please reach out directly to our support team so we can review your order details and assist you further.
ID
irma D.
Bought high end hospital bed
Bought high end hospital bed. Everything was great until they shipped. Misinformation about shipping dates and white glove service were given by the sales and customer service TEAM. Company stands behind the small print on their website and not the committments made by their TEAM. Worst last mile delivery program in the country.
Response from Shop Home MedFeb 24, 2026
Thank you for your feedback. First and foremost, we’re truly sorry this was your experience — especially after investing in a high-end hospital bed. That’s not the kind of finish we want for any customer.
We take commitments made by our team very seriously. If there was any miscommunication around shipping timelines or white-glove service, that’s something we want to fully review internally. Our goal is always clarity, transparency, and follow-through — not hiding behind fine print.
Large medical equipment deliveries rely on third-party freight and white-glove partners, but that doesn’t excuse frustration when expectations aren’t met. We agree that the “last mile” experience matters just as much as the product itself.
AM
Anh M.
I'm extremely disappointed with this…
I'm extremely disappointed with this delivery services. The delivery team dropped the bed outside my door and refused to bring it inside unless I have to pay extra money. This was never clearly communicated at the time of purchase. A bed is large, heavy item-it's unreasonable to expect customers to move it themselves. Charging additional fees is unfair and unprofessional.
Very poor customer service and not what I expected. I would not recommend this company based on this experience.
Response from Shop Home MedFeb 20, 2026
We’re sorry to hear that you were frustrated with the delivery experience.
To clarify for future customers, all standard bed deliveries are curbside freight deliveries, as clearly stated on our website prior to purchase. Curbside delivery means the freight carrier delivers the item to the exterior of the home or building. It does not include bringing the item inside, upstairs, or into a specific room.
Inside delivery and assembly services (White Glove service) are available as an upgrade and must be selected at checkout. These services are performed by separate crews and are priced accordingly due to the size and weight of medical beds.
Freight carriers are not authorized to provide inside delivery without that service being arranged in advance. Any additional charges mentioned by the driver would be outside of our agreement and not something we require or encourage.
Hospital beds are large medical freight items and ship via LTL carriers — they are not parcel deliveries. The delivery terms are outlined clearly so customers can choose the service level that best fits their needs.
If there is still an issue we can help resolve, please contact our support team directly and we’ll be happy to review your order.
GC
gregory C.
I do not normally write reviews on bad…
I do not normally write reviews on bad service providers, however, this company has made me need to warn others who are looking for hospital beds. Richard the salesperson was efficient and we camped on a high end hospital bed and because it was going to a memory care unit, we needed inside delivery and assembly and we paid for that. The estimated delivery was 3-7 days after order was place. Exactly what we needed. 2 days after order was placed (Wed), they notified me the rails are wrong and they will update shipping. I also inquired whether or not the delivery driver did the assembly and was advised that the White Glove service comes the same day (same as what was sold to us). By the Friday before the last day of promised delivery (Monday), there was still no tracking number so I tried to contact the company. Appparently, they close at noon on Fridays and have no customer service available. Because the actual customer in need was being moved on Monday, we had to scramble and move a bed from her home to her new room, that really did not fit or work, but was necessary. On that Sunday, my CS rep advised me that it had not shipped yet but will this week. On Monday, we got a shipment tracking number that confirmed a Thursday delivery and we were advised that we get 24 hrs notice so we can meet the truck, so we can take down the existing bed and move the new bed in. On Thursday we were advised that the shipment would deliver on Friday and that we would get 24hrs notice for a time. On Friday a freight driver called me at 11am from the delivery location and he was there to unload. No advances notice. He advised us that he would deliver inside the building, however, he left the bed outside the building (mid Feb in OH), So then I attempted to get a hold of Shop Med about the white glove assembly that should happen the same day. I was advised that Tiffany who arranges this service is off today and she comes back on Sunday and she can make arrangements then (not same day as Friday). On Sunday, we were advised by Tiffany that best option is Tuesday, 4 days after delivery and after sitting outside 4 days. When crew arrived to assemble, they advised us that this particular hospital bed has no casters. Since we had no advance notice of assembly time and we could not take down the existing queen bed in the room until the new bed was assembled and confirmed all in order, we had to make arrangements for the facility to take down her bed and move out, which they did. The bed was supposed to have casters as one of our pre-requiste. So the bed was assembled in the room and is in order. During this entire process I asked for a supervisor to contact me no less than 4 times. Finally the day after the delivery, a cocky supervisor named Josh called me to discuss what had happened. His response was the website does not guarantee a 7 day delivery (which was sold to us) nor does it guarantee same day assembly (which was sold to us and confirmed in an email, and we paid for). So I asked if I am supposed to disregard what is sold to me and confirmed by email and instead read over your small print on the website and he said yes. He said if I would like, he would fire Richard for promising me something that was not true. What a great way to shove your fellow employee under the bus. He knows we were promised same day service but "sometimes" we have deliveries in locations that take time to find someone. That was never disclosed to us. Now this delivery is in a population market of about 250K, 40 miles from Akron & Canton and 60 miles from both Pitt and Clev. So this is not remote location. I advised him that I am in the logistics, final mile delivery business and what I just bought and received for service was the worst service any customer could be given. Add on top of that, the stress of dealing with a memory care individual, and all committments being broken and those broken committments were backed up by the company website small print. Being in logistics, I really believed that dealing with a supervisor would help the situation, rather it further complicated the sitaution and made me realize what a bad company they are. Josh was somewhat proud of the service he gave us. DO NOT BUY a medical bed from this company unless you want to experience disappoints I just went thru. I would have given them a 0 if I could. After spending over $5K for a premium bed and white glove assembly, i really hope this bed works out. Josh offered me a "discount" on my next order for the inconvenience. I told him that I do not think that I will ever order anything from this company again. Finally, If I would have known that delivery would be 10 days, not 7 and that white glove delivery was 4 days later not same day, I would have had better choices and most likely would not have bought from them. Shame!!
Response from Shop Home MedFeb 19, 2026
We take reviews seriously, especially when they involve medical equipment and care transitions. However, there are several statements in this review that need clarification.
At no point do we guarantee 3–7 day delivery. Our website clearly states that delivery estimates are estimates, not guarantees, and that language is displayed prior to purchase. Delivery estimates are subject to manufacturer processing times, freight carrier schedules, and regional service availability.
White Glove service is also clearly outlined on our website. It is coordinated after freight delivery and is dependent on local installer availability. Same-day installation is not guaranteed, and we do not advertise it as such. In many areas, it does happen quickly, but it is never presented as a contractual same-day service.
In this case:
• The rail adjustment was communicated promptly.
• Tracking was provided once the manufacturer released the shipment.
• Freight delivery timing is controlled by the carrier — not our company.
• White Glove installation was scheduled within the standard service window once delivery was confirmed.
We understand the stress involved in coordinating a move into memory care. That said, we cannot accept responsibility for expectations that go beyond what is stated in writing on our website and order documentation.
As for the claim that we advised someone to “ignore what was sold and read the small print,” that is not an accurate representation of the conversation. Our team explained that website policies govern delivery timelines and third-party services, which is standard practice across the medical equipment industry.
We have served thousands of customers nationwide, including care facilities, and we are transparent about how freight and installation services operate. These are high-value medical products that ship via LTL freight, not parcel carriers, and delivery scheduling is managed accordingly.
We stand by the product delivered and the services arranged.
If there are still outstanding concerns, we are available to review them directly.
EP
Eileen P.
DO NOT BUY FROM THIS COMPANY
My experience has been a disaster from the start. Invacare Full Electric Hospital Bed Package received, covered in scratches and dents and a motor that doesn't work. HORRIFIC CUSTOMER SERVICE AND SUPPORT - dealing with this has basically become a full-time job for me for an entire week. One week later I finally received a replacement and was guaranteed the bed would be set-up (I paid for WGS) by the next morning and then was informed by the WGS company, NOT Shop Home Med, that it would actually be sometime the following week and have not heard from SHM since. I have been paying almost $500/day, out of pocket, for my mother to stay in rehab facility because she cannot come home without this bed. Unethical and disgusting company.
Response from Shop Home MedFeb 9, 2026
We’re sorry you feel frustrated, but several statements in your message are inaccurate and need to be clarified.
Your order was delivered within the stated delivery timeframe. When you reported damage and a motor issue, a replacement bed was authorized and shipped, which you confirmed was received. That replacement resolved the product issue.
Regarding WGS white-glove service: scheduling and timing are handled directly by the third-party installation provider, not Shop Home Med. While we coordinate the order, we do not control their technician availability or scheduling changes, and any updates regarding timing come directly from WGS. This is standard and disclosed at checkout.
Shop Home Med did not guarantee next-day installation, nor do we make representations about rehab or facility discharge timelines. Costs incurred with a rehab facility are outside our control and not the responsibility of Shop Home Med.
We acted promptly to replace the product and provided the services purchased. We remain available to assist with coordination, but we cannot accept responsibility for third-party scheduling delays or facility-related expenses.
CS
Coleen S.
Don’t buy this bed
Don’t buy this bed! I have a 90 year old father who was having difficulty getting in and out of bed. It is a liability! The main issue I have with the bed is that the mattress provided is thin, lightweight and slippery. When my father goes to sit on the bed, the mattress moves several inches back. I not only had an issue with the product itself but there were missing pieces and theproduct got damaged during delivery. The frame was slightly bent, missing caps, missing knobs for the rails, and the bottom (foot side) adjustable legs were stuck (could be as a result of frame being slightly bent). I have put in for a refund but no response on how to go about getting refund, instead I get instructions on how to lower a bed or to take pictures of what I do have. All this time my dad is having to sleep on the couch until I get an answer. I spent almost $1000 on a bed which he can’t even use because I feel it’s more unsafe than his old regular bed he use to sleep on .
Response from Shop Home MedJan 26, 2026
We’re truly sorry to hear about your experience, and we understand how upsetting and stressful this situation must be — especially when it involves the comfort and safety of your father. That is never the experience we want for our customers.
Regarding the mattress, it is designed to meet safety and mobility standards when properly secured, but we understand that if anything is damaged or missing, it can impact stability and usability. We sincerely apologize that your bed arrived with damaged and missing components. While shipping damage is rare, it can unfortunately happen in transit, and when it does, we absolutely take responsibility for helping resolve it.
Our support team’s request for photos is not meant to delay assistance, but rather to quickly document the issue so we can arrange replacements or process a refund as efficiently as possible under the manufacturer’s warranty. That said, we understand your urgency — especially given that your father is currently unable to use the bed — and we regret that this has not yet been resolved to your satisfaction.
Please know that this bed has been used successfully by thousands of customers, including many elderly users, and safety is a top priority for us. We stand fully behind our products and will work with you to reach a resolution, whether that means replacement parts or a refund.
We would like to escalate this immediately and help get your father comfortable as soon as possible. Please contact us directly so we can prioritize your case and ensure this is handled promptly.
Thank you for bringing this to our attention, and again, we sincerely apologize for the frustration this has caused.
JO
John
Terrible Customer Service
I ordered a very expensive bed (over $8,000), unfortunately the person I ordered it for became ill and ultimately passed away. I placed the order on hold and ultimately cancelled it. Disregarding the hold, they shipped the bed and are refusing the refund until they can retrieve the shipment, making their mistake my problem.
Response from Shop Home MedJan 26, 2026
We are truly sorry for your loss, and we extend our sincere condolences to you and your family. This is an incredibly difficult time, and we regret that this situation has added additional stress.
You are correct — your order was placed on hold and later canceled, and the shipment should not have gone out. Unfortunately, the manufacturer and warehouse did not honor the hold in time, which resulted in the bed shipping in error. We take full responsibility for working to resolve this.
Please know that we are actively coordinating the return and retrieval of the shipment and will ensure that you are fully refunded. You will not be responsible for any fees related to this issue. While the process is taking longer than any of us would like, it is only to ensure everything is handled correctly and at no cost to you.
We truly apologize for the inconvenience during such a sensitive time and appreciate your patience as we finalize this resolution.
KS
Katheryne S.
I pay for fast delivery and it is going…
I pay for fast delivery and it is going to take 5 days that it is not fast
Response from Shop Home MedJan 26, 2026
We apologize for the frustration and appreciate you bringing this to our attention. Your order was placed after our warehouse had closed for the weekend, which delayed processing until the next business day. Because of this, we refunded the fast shipping charge in full.
We understand your expectation for quicker delivery and regret the inconvenience. Thank you for your understanding, and please don’t hesitate to reach out if there’s anything else we can help with.
