Watching my 10-year-old Teddy Roosevelt Terrier chew and scratch sores on himself was heartbreaking. Worse yet, nothing helped. But the Collagen from Healthy Petz has really helped. Only occasional symptoms now. His coat looks great and his peppy attitude is back. Excellent product to try.
Response from Healthy PetzSep 16, 2026
Hi Colleen,
Thank you so much for sharing Teddy’s story! ❤️ It makes us incredibly happy to hear that his scratching has improved, his coat is looking great, and most importantly, that his peppy personality is back.
Please give Teddy some extra love from all of us at Healthy Petz! 🐾 We truly appreciate you giving our collagen a try and taking the time to share your experience.
— Healthy Petz Team
DB
DJ B.
We started our dog on this due to his…
We started our dog on this due to his allergies and found after a couple months we notice a bit of a difference with our dog. The changes weren't leaps and bounds but something. So everything was good until our 3rd bottle showed up. The bottle was completely smashed in the packaging which is good it had plastic around the box so the liquid stayed inside. When we tried contacting there support team through email we got no reply back. I sent a second email weeks later. Still no reply. So the product wasn't terrible but good luck getting any kind of support when something goes wrong. I canceled my subscription right then and there.
Now since I wrote this review they told me to email again with the instructions which I did and yet again no reply or fix of the issue.
Response from Healthy PetzSep 16, 2026
Hi DJ,
Thank you for sharing your experience. We’re glad to hear you noticed some improvement with your dog, but we’re very sorry that one of your bottles arrived damaged and that you did not receive a response after contacting us.
We recently experienced an issue with our email system that affected some customer messages. This issue has now been resolved, and we sincerely apologize if your emails were among those affected.
We would really appreciate the opportunity to make this right. Please email [email protected] with the subject line “ATTENTION MAY – Damaged Order” and include your order number or the email address used for your purchase.
Your message will be brought directly to my attention, and I will personally review what happened and make sure you receive assistance with the damaged bottle.
Thank you for bringing this to our attention and for giving us the opportunity to help.
DO
Don O.
Don’t buy Healthy Petz if you want a healthy pet.
Ordered it online and didn’t do research. Was desperate to help my dog. Package arrived in a factory Chinese plastic bundle with Chinese characters on it. Red flag as it’s probably not tested but just cheaply manufactured. I then googled reviews and was horrified to see reviews stating the “tests” are not factual and the vet recommendations are unverified. Red flag number two. I then squirted some on the food just to see if my dog would eat it. He smelled it and did not eat his food. Red flag number 3. I contacted the company and they did not care, would not offer a refund, and stated they did not want the product back. Ok. Yeah. Not good and I’m out $55. Arg!! My poor dog.
Response from Healthy PetzSep 16, 2026
Hi Don,
I completely understand where you’re coming from. I’m a customer too, and when something involves our pets, we naturally want to feel confident about what we’re giving them and know that someone will actually listen when we have concerns.
I’d really like the opportunity to personally review what happened with your order and refund request. Trustpilot doesn’t give us enough information to identify your account from the review alone.
Please email [email protected] with:
ORDER #[Order Number] – [Your Name] – TRUSTPILOT
Attention: Manager
You won’t need to explain everything again. I’ll review the history and do my best to get your concerns properly addressed.
LR
Laura R.
My little rescue long-haired Chihuahua…
My little rescue long-haired Chihuahua was itching. Incessantly felt so bad for the poor thing no matter what food or supplement or medication I tried. It just was doing nothing. We would be up most nights with his itching and he would lose hair, especially on his hind end but now we sleep through the night no itching his hair has grown back and he is such a happy boy thank you so very much. I love your healthy, petz skin and coat supplement!
Response from Healthy PetzSep 16, 2026
Hi Laura,
Thank you so much for sharing this beautiful update! ❤️ Knowing your little rescue Chihuahua can finally sleep through the night without constant itching—and that his hair has grown back and he’s a happier boy—is wonderful to hear. 🐾
Thank you for trusting Healthy Petz and for giving your sweet boy the care he deserves!
— May
Healthy Petz Team
HE
Helen
This summer was so much better than…
This summer was so much better than last summer! Last summer I took Tali to the vet for monthly shots because of her scratching and the furry tumbleweeds rolling around the floor. Her coat was starting to look terrible. This summer she was taking your collagen. She needed no shots until the end of August when Ragweed started!
Response from Healthy PetzSep 16, 2026
Hi Helen,
Thank you so much for sharing Tali’s progress! ❤️ We’re thrilled to hear how much better this summer has been for her and that you’ve noticed such a positive difference in her scratching and coat. 🐾
It’s wonderful to hear that she had a much more comfortable summer. Thank you for trusting Healthy Petz!
— Healthy Petz Team
RF
Robert F.
After months the collogen arrived…
After months the collogen arrived despite it being cancelled within hours after me doing a search and looking at reviews from various sources. Trustpilot previously had a warning that Petz is a proprietary name not belonging to this company.
Edit: Once again a company is using Trustpilot to mitigate reviews. They know who precisely I am. I have over a dozen email communications. They are simply a scam trader using someone elses name to trade. I provided the details they requested, only this morning I received an email from them requesting details they have had week in week out for months.
Despite numerous emails they point blank refuse to refund our money and because of worries about the 'subscription' scam we cancelled the credit card,
The product isn't approved by the US authorities and some of it's content is potentially harmful to your pets (Gemini AI).
So my advice don't entertain this scam company.
Edit 2. Immediately they go on the offensive. I provided the details requested on the Trustpilot details request immediately. They have also sent me an email this morning, which I have responded to. They are indeed using Trustpilot. I am using their support email address. Now Arelie stop this nonsense and refund my wife's money.
Response from Healthy PetzSep 16, 2026
Hi Robert,
Thank you for updating your review. We understand your frustration, and we want to clarify why we have asked you to contact us again.
Through a Trustpilot review, we do not automatically receive the customer’s full name, email address, order number, or complete account details. Without this information, we may not be able to confidently match a review to the correct customer account, even when the customer has previously communicated with our support team.
Our intention is not to use Trustpilot to mitigate or dismiss negative reviews. We now have a dedicated team reviewing Trustpilot feedback because we want concerns raised here to be properly investigated and resolved, rather than leaving customers feeling unheard.
Our goal is for customers to be satisfied not only with our products, but also with the service and support they receive. We do not want any customer to feel ignored, left out, or as frustrated as you understandably feel right now.
Since you have already communicated with us extensively, you do not need to explain your entire situation again. Please email [email protected] using this subject format:
ORDER #[Your Order Number] – [Your Name] – TRUSTPILOT
This will allow our team to quickly match your review with your existing order and previous correspondence. Please mark it for Attention: Manager, and I will personally review the history of your case and any outstanding concerns.
We genuinely appreciate the opportunity to investigate what happened and work toward resolving the issue.
MM
Morag M.
I have three dogs that are pretty again!
I have three dogs. A border collie, holly, jack russel Lilly, and a french bulldog , wallace.
My 2 older dogs, holly and lilly were suffering different degrees of itchy skin. Golly was literally chewing her hair off her body. Lilly would gnaw at herself. Wallace is 4 and the youngest and he looked okay but was starting to scratch more than usual.
I bought the healthy pets collagen and never looked back. Holly is 12 and every day i can see visible changes in her coat. Lilly is while and beautiful again. I dont have to worry about wallace. Ive also recommended to a friend. I know what Im going to hear though...thank you fir producing this oil.
Response from Healthy PetzSep 16, 2026
Hi Morag,
Thank you so much for sharing Holly, Lilly, and Wallace’s story! ❤️ It’s wonderful to hear about the changes you’ve noticed, especially seeing Holly’s coat improving and Lilly looking beautiful again. 🐾
And recommending us to a friend means so much to our team. Thank you for trusting Healthy Petz with all three of your pups!
—Healthy Petz Team
MA
Marlam
Healthy Petz Premium Liquid Collagen Bottle and s Half Results for My 12 Year Old Shih Tzu’s Skin Condition
I have a Shih Tzu, 12 years, male, who has skin issues since 2021. I’ve taken him to his primary vet, who placed him on antibiotics, Atopica, Cytopoint allergy injections, and Micona Hex+Triz Mousse, and Virbac shampoo and conditioner, plus a food diet of Hill’s Prescription Diet for Allergias z/d and Hill’s Prescription Hypo treats. I’ve also took my dog to a Allergist/ Dermatologist in Cincinnati, OH who ran a complete allergy/parasite panel, plus took skin scrappings. Results were some food allergies, no parasites, and a allergy to dust mites. To make a long story short, nothing improved his skin oilyness/dryness and as result of this medicine loss about 1/2
his hair and developed elephant skin. I saw your add on my Iphone for Liquid Collagen and decided to give it a try. My Shih Tzu takes 1ml each night before he goes to bed and loves it. So far I noticed that much of the elephant skin has flacked off. The skin where this occurred
is really soft and much lighter. Some areas where he had hair loss new hair although spares is coming in. His constant itching has subsided and the dead skin odor is much better. I took him off his meds, but am still taking him to my vet for a Cytopoint injection each 4-6 weeks. I am on the second bottle of Healthy Petz Premium Liquid Collagen and hope his skin will continue to improve and his hair (fur) grow back. If this happens, your product should be written up in a Medical Journal for Vets as it would truly be a miracle. I’ve spent well over 7,000 on my dog’s skin condition since 2021 and nothing really makes it much better. Other than his allergies, his complete blood test and health are very good.
Response from Healthy PetzSep 16, 2026
Hi Marlam,
Thank you for taking the time to share your Shih Tzu’s journey in such detail. ❤️ After dealing with his skin issues for several years and trying so many different approaches, we’re very happy to hear that you’re now seeing encouraging changes in his skin, itching, odor, and even some new hair growth. 🐾
We hope you continue to see positive progress as you move through the second bottle. Since he has an ongoing skin condition and has been prescribed medications, we also encourage keeping his veterinarian involved with any changes to his treatment plan.
Thank you for trusting Healthy Petz and sharing your experience with us!
— Healthy Petz Team