Healthy PetzReviews of shophealthypetz.com

Response from Healthy PetzSep 29, 2026

We’re very sorry to hear about your experience. 💛 We understand how frustrating it must be to feel the product didn’t meet your expectations and then encounter difficulties when trying to address your subscription. We also want to clarify that we do not intentionally block customers from contacting our support team. Occasionally, emails may be filtered or fail to reach us, but we understand how concerning this situation must have felt. 🙏 We’d like the opportunity to locate your account, review the subscription, and make sure your cancellation request is properly addressed. Please contact our support team again with the name and email address used when placing the order so we can investigate this further. 🐾 Warm regards, The Healthy Petz Team 💛

Response from Healthy PetzSep 29, 2026

Hi Diane, Thank you for sharing your feedback. 💛 We’re sorry that your product question was mistakenly treated as an order-related inquiry. We understand how frustrating it must have been to receive an automated response asking for order information when you hadn’t placed an order. We also appreciate your feedback regarding the bottle size and cost for larger dogs. 🐾 Questions about where our product is manufactured and other product details should receive a clear and helpful response, and we apologize that your experience fell short of that. Thank you for bringing this to our attention. We’ll use your feedback to help improve how product inquiries are handled by our support team. 🙏 Warm regards, The Healthy Petz Team 💛

Response from Healthy PetzSep 27, 2026

Hi Tonya, We’re sorry to hear about your frustration, and we understand why you’re disappointed with the resolution offered. 💛 Our 60-day money-back guarantee is subject to the terms and eligibility requirements outlined in our refund policy, and subscription orders that have already been processed or shipped are handled separately from cancellation requests. We apologize if these terms were not clear when you placed your order. 🙏 We take your concerns seriously and would be happy to have your case reviewed again to ensure the applicable policy has been followed correctly. Please continue working with our customer support team so we can review the details of your orders and refund request. 🐾 Warm regards, The Healthy Petz Team 💛

Response from Healthy PetzSep 27, 2026

Hi Bruce, We’re very sorry for the frustration caused by the delay with your order. 💛 We completely understand how disappointing it is to still be waiting for your package after several weeks, especially after reaching out for updates. While shipments can occasionally experience unexpected carrier delays while in transit, we agree that you deserve clear and helpful communication throughout the process. 📦🙏 Please reach out to our support team with your order details so we can review the latest tracking information and determine the best next step for you. We appreciate your patience and the opportunity to make this right. 🐾 Warm regards, The Healthy Petz Team 💛

Response from Healthy PetzSep 27, 2026

Hi Assy, Thank you for sharing your experience! 💛 We’re so happy to hear that he seems to be itching less and that you’re noticing a healthy-looking shine to his coat. 🐾 We hope you continue to see positive changes as he keeps using Healthy Petz! Warm regards, The Healthy Petz Team

Response from Healthy PetzSep 27, 2026

Hi Diane, Thank you so much for your kind words! 💛 We’re thrilled to hear that you had an exceptional experience with our customer service team and received quick responses to your emails. We truly appreciate you taking the time to share your experience with Healthy Petz! 🐾 Warm regards, The Healthy Petz Team

Response from Healthy PetzSep 27, 2026

Hi Silas, Thank you for sharing your Boxer’s experience! 💛 We’re so happy to hear that his belly is no longer red and that he hasn’t experienced his usual hot spots this year. It’s wonderful to know you’re happy enough with the results to reorder! 🐾 We also appreciate your feedback about the dropper markings rubbing off. We’ll make sure this is shared with our team as we continue looking for ways to improve. Warm regards, The Healthy Petz Team

Response from Healthy PetzSep 27, 2026

Hi M Hirst, Thank you for your feedback! 💛 We’re glad to hear that you were happy with our quick response and service. We truly appreciate your support and thank you for choosing Healthy Petz! 🐾 Warm regards, The Healthy Petz Team