Healthy PetzReviews of shophealthypetz.com

I found this company's communication excellent. The experience of dealing with them has been extremely good. Very prompt service, regular deliveries, excellent product and when I wasn't in a position to continue, they dealt with it immediately, without question.

We ordered this product back in May. After ordering we read a number of reviews around the concerning nature of the company and how it is a scam. I’d had no updates from the order and it had been a number of weeks so I raised a chargeback request with my credit card company. The product then finally arrived and after reading what we had we decided we didn’t want to give this to our dog. As the product had been delivered etc the chargeback request was declined (understandably) However I then requested a refund with HealthyPetz directly for which they confirmed that I could receive one, however, because I had raised a chargeback request I needed to wait for the case to close before one could be issued. I’m still waiting to recicle my refund (3 months after making the request) initially the customer service rep, Hailey, said that it was still showing as in progress on their side. I reached out to my Credit Card company who confirmed it was definetly closed and directed me to get them to reach out to the credit card company directly. Almsost 2 months on I have still heard nothing, just received a generic reply from customer service after I threatened to raise this with my bank that this would be decided in the banks individual policies. Can’t speak for the efficacy of the product but they have been overwhelmingly unhelpful in issuing a refund or be even slightly helpful so I would advise no one to purchase from them

I have been using the collagen liquid for a few weeks. My Schnoodle is a paw licker and i have noticed that this has reduced. I have 2 dogs and the 1 bottle, i have gone through quickly. I brought 3 bottles so it will be interesting to see what difference this makes to them by that time. I have also noticed their stools are firmer.

I have had my Shih Tzu on Healthy Petz for about 5 months. It has definitely helped his itching. I kept reading that this was a scam and for awhile I wasn’t sure but I took a chance. I never had a problem getting my orders. So far I haven’t been able to completely get him off his itch meds. I tried and went cold turkey and had to put him back on it. But together they are working great. Now after a few months of the collagen I am cutting his meds in half to see how he does. Even if I can’t get him completely off his meds he is doing much better with the collagen. I will keep him on it. The only thing I wish was better is that there was a way to call the company when I have a question. So far I haven’t been able to reach a real person, but the product is working.

I'm very pleased with Healthy Petz Collagen. I ordered 3 bottles and I'm getting ready to order again. My pups love it and I honestly feel it helps with skin, coat and digestion. Shipping was fast, the bottles are good quality and pups are healthy! Thank you Healthy Petz!

I emailed this company before my item was delivered because I had changed my mind. Their policy states that even if you change your mind, you have a 60-day money-back guarantee. (I won’t mention any names, but the person I dealt with had a name beginning with A.) A originally only offered me 10% back and wanted me to send the items back. I then looked at the policy, which stated that items should NOT be sent back as they wouldn’t be processed. I declined and told A that I would try the product instead. I tried the product with my fur baby, but unfortunately I wasn’t happy with it. A then offered me 30% back as a “gesture of goodwill”. However, I had already checked their website and looked at their policy. Their policy states that a full refund is given in line with their 60-day money-back guarantee, INCLUDING any shipping costs, and that no items should be sent back. I sent their own policy back to A, showing where it stated this, and then all of a sudden I received a refund for the product but not the shipping costs. I sent another email explaining that I hadn’t been refunded for the shipping, and A replied saying that, basically, because a refund had already been issued, they could no longer process a refund for the shipping costs. I also sent an email asking to speak with a manager multiple times during all this and not once was my email given to a manager. So, if you need a refund at any time, do not accept 30%, 10%, or any amount that isn’t the full amount you are entitled to. Check their policy carefully and send it back to them, showing exactly where it states that you are entitled to a full refund. I just feel customers shouldn’t have to repeatedly point out a company’s own refund policy to receive what that policy says they are entitled to. I've seen seen/heard similar issues with other customers.

Almost instant response on order management. Handled perfectly!

Responded faster than I could imagine. Wonderful experience. If I can get my girls to take this I’ll be back.