ShopHairWigsReviews of shophairwigs.com

Larissa, made my experience great! Their customer service is always on point!

On 11/30/23, I placed an order on Shophairwigs.com for an IT'S A WIG - Salon Remi 100% Brazilian Human Hair Wig, Color: Dark Brown for $69.29. Upon completion of the order, I received an email which stated the Order Number was 101611043, but there wasn't a picture. Most orders now also provide a written description of the merchandise/products and a picture of what was purchased. Since I wanted to see a picture of the wig I ordered, I went back to Shophairwigs.com to find a picture. I searched, but I couldn't find it anymore. I searched for 30 minutes without any success, so I engaged with Chat. My order was placed at 5:05 am. It was several hours later by now, but the Live Chat Rep couldn't find my order with the Order Number and other info I provided to confirm the order was placed. The Rep then asked if I had checked Ebonyonline? I asked why would I check Ebonyonline when I placed the order with Shophairwigs.com? I stated that I wouldn't be purchasing from Shophairwigs.com anymore as their purchasing process was too confusing. I've also placed orders with Ebonyonline previously and they WERE NOT PROCESSED CORRECTLY or RESOLVED in a TIMELY MANNER! The Rep (Larissa) advised that she would research my order and send me an email. I finally received the information I needed, but I'm not accustomed to having so much trouble with a single-item order. Larissa was very professional and attentive.

I placed an order and within 15 minutes, I found my product on Amazon. I thought it was going to be difficult to cancel my order. I sent an email to cancel. But I saw that I could just chat online and Zahid was wonderful, she not only refunded me, but she also gave me the same deal as Amazon was going to give me. I just thought that was the BEST customer service EVER!! You have a CUSTOMER for LIFE.

November 17, 2023 Placed my order and the label was created on 10/27/23, as of 11/17/23 I still have not received my order. I choose economy for shipping and FedEx is keeping my package hostage and when I contacted Shop Hair Wigs and asked for a refund Zahid told me the claim would take 10 to 14 days and it already over two weeks since I ordered.....it's BS!🤬😡 I have been a loyal customer for years but I won't order from this company again and advise anyone thinking about ordering to think twice.

I’ve been ordering from you for a while now and exceptional customer service and support ❤️

I really enjoying ordering from from ShopHairWig…their CustomerService Representative Larissa and the rest of the teams is very professional, always very prompt in answering any of my questions. And, the delivery is very fast.

I have ordered from Shophair Wigs before, have had no issues, love their wigs, great prices!!!! Larissa was great helping me with order!👍🏾

The prices are amazing!!! I've been shopping around and I saved a ton of money for the same quality beauty products and wigs I was looking for.I would definitely say this is one place to shop at for all your needs at a very low cost 😊