ShopHairWigsReviews of shophairwigs.com

I’ve been using this company over 4 years now great products very fast shipping and excellent customer service and today Larissa was great

Ships out your order when they feel like it.

Agent answered my questions quickly.

I receive great service from Larissa and she addressed all my concerns immediately 👏

I ordered before going on vacation, they sent a email that the products were in the warehouse, then finally after 2 weeks they Cancelled and gave me a Refund because they didn't have the items. This is a prime example of why I usually only shop at Local beauty supply stores, they wasted 2 weeks of my time.

Placed an order for two wigs and 1 minutes after I placed it I reached out to them by email to change the color of one of the wigs because somehow the color changed from what I had originally selected when i paid for it. Of course they have no phone number for you to call them, only email. They responded saying the new order hasn’t been processed in the system yet. Not too long after that after that I receive a text saying my order was being shipped. I reach out to them to say I hope they were able to change the color and they told me they were unable to make the change because it was still processing in the system so they shipped it out without making any changes. Worst customer service I’ve ever seen in my life. All of this happened wothin 1 to 2 hours. Definitely will not be ordering from them anymore. I should have read all the negative customer service reviews before I ordered. So now I’ll never order from shophairwigs.com nor ebonyline.com since they are the same company

Great customer service

Be cautious about buying products for discounts with this company. I was manipulated into giving 2 five star reviews and mentioning "Larissa" from the chat line for a $7 discount. I did the 2 five star reviews, mentioned Larissa and had some problems screen shooting them to the company. I told them the problem and did not get a direct response to my query for help nor did I get the $7 discount. I want to revoke my reviews on trust pilot and ebonyline (the 2 links they provided for my "positive" reviews) because it was not good service provided by "Larissa" it was the $7 discount used to bait me in. As a senior citizen 66.5 years old I should have known better...but I took the bait.I am leery of companies who operate with questionable integrity. If you provide outstanding customer service you will receive 5 star reviews and people will repeat their business with you. I learned my lesson.