ShopgracieusaReviews of shopgracieusa.com

I was very happy with my order, it arrived fairly quickly in perfect condition, and the quality of the top I bought was actually better than I expected. And it fit true to size! No complications or delays whatsoever, and I'm already looking at my next purchase from them. I'd definitely recommend Shop Gracie to my friends too!

I've ordered from this website at least once or twice a month since I came across it. The clothes come across country to the East Coast from Hawaii usually within the week and I have never had any issues with shipping or the quality of the products. All of the clothes are trendy, unique, and definitely high quality at a reasonable price. I absolutely love this site and all the clothes I've gotten from here.

I love this website! The clothes are very good quality and the customer service is awesome. One of the items I had ordered was out of stock but they gave me a gift card covering the full cost +5 for inconvenience, and even though my items took a little bit to get to me I understood because it was coming from Hawaii. After I got my items, one of the pieces didn't really fit me (it was a "one size" crop top, so just be careful ordering that if you have boobs because it's so pretty and I wish I fit into it!) so I sent it back and got a gift card covering that one too. Throughout the entire process, I didn't really feel stressed or frustrated as I normally do with online companies because I knew the situation was in good hands. You can really tell that the people running Shop Gracie care about their customers and they do their best to make YOUR business with them feel very appreciated. I will definitely be shopping with them again, and I have already used my gift cards to make another purchase on the site, thank you and keep it up :)

Happy with my order! There was some confusion with my order previously where my items had not come. Shopgracie kindly sent me my items free of charge with an additional item of my choice! Great service.

The quality of the items are amazing. I was nervous at first because of past expierences I had ordering from boutiques, but Shop Gracie USA is the best! Customer service is also fantastic. When one of my items was backordered I sent an email to check the status of it and I got a reply no less than 5 minutes later! I was so impressed. I am definitely going to order some more items.

Shop Gracie is amazing! Their clothing is adorable, unique and definitely in style. My favorite thing though is how they communicate with their customers and make sure they know how appreciative of them they are! I remember they reposted a photo of mine that I posted on Instagram in their clothes and I was so excited! I've never had an issue with them but I'm sure If someone did they would be quick to help at resolving the issue. I love Shop Gracie. I highly recommend to anyone :)

After a fair amount of confusion, this business made sure I was very well taken care of. Good and caring customer service with prompt email responses. The company has won me back over.

While I think their products are very stylish, I will not be ordering from here again. I placed an order for a few items on 03/05/17. I finally received an email on 03/14/17stating that my order had been shipped. Okay, so about 9 days to ship out an item, I was willing to overlook it. Then, 6 days later, 03/20/17,I decided to check the status of the shipping through the tracking number they provided. The tracking number stated that order had not yet even been shipped! I contacted their customer service and received an email reply that same day stating an apology and that they would look into my order as soon as possible. Now two days later, still no word so I emailed them again to see if they shipped my order yet, otherwise to refund me. No response still! Worst online shopping experience I have ever had. An update 04/19/17: The following day, I finally received an email stating 2 out of the 3 items had shipped and tracking number was provided. They informed me the last item would follow shortly. I received the 2 items the next week, but still no word on my last item. Another week goes by and I get word that they are still working on my last item. Then finally, a few days later and over 1 month after I placed order, I was told the last item is not available. I was beyond disappointed. I expressed this to the company and they offered my a gift card with value of item +$5. I'm never going to use that gift card or purchase from this company again. The long wait time, lack of prompt communication and inability to fulfill orders just shows that this company has poor structure and poor customer service. And the items are definitely not that amazing that it's worth it. Last update- 04/20/17 This will be my last update. Interesting to see how much a negative review can motivate. Very shorty after posting my review yesterday, the company reached out to me to apologize, offer a refund and a gift card. They also mentioned perhaps I would update my review. I emailed a reply accepting refund (as I had repeatedly asked for refund in past) and declined their free gift card (I can't get myself to shop there again). This is the most responsive their customer service has been. Within hours, I got a reply with another apology but accepting to issue refund. My refund has now been issued. If only their customer service had been so responsive and prompt in the beginning! To be fair, their customer service has always responded to me in a polite and friendly manner. It's just everything else that was lacking. I appreciate them trying to damage control after the fact, but to keep clients I think the company has to be more proactive about improving their customer service. Still will not be returning as a customer.