ShopgracieusaWe care about you and want to make sure you are happy with our products and satisfied with our service! If for any reason you are dissatisfied with your order or our service, please email us at [email protected] or live chat with us on our website! We respond very quickly and want to help! Thank you for your support, we are so thankful that you choose to shop with us! Warmest regards,The Shop Gracie Team
Shopgracieusa (shopgracieusa.com) has 181 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Tricia F.
I came across Shop Gracies Instagram awhile back. I'm very skeptical when it comes to online shopping but I decided to take a whim with this shop. It's one of my best purchases! I LOVE MY SUN GLASSES! I legit got complimented about 4 times in the same day I got them in the mail and rocked them. From people on the street to DMS asking where I got them. And their prices!!! UGH DOPE SHOP!!
Nubia
Obsessed with ordering with them ! Fast processing time , seriously only wait the shipping time ! They have such cute , comfy and stylish selections that are super budget friendly ! Ugh again I’m obsessed 💕
Dara G.
My package never came. I spent over a hundred dollars and never got my product. They have, or had, when I ordered my product, a "no longer our problem" policy if the package gets lost in transit. I emailed the company and never got a response. The tracking said it had never been shipped. I filed a complaint with the shipping company and they never found my package. Just very disappointed. Update: Shortly after posting this review I was contacted by the company who gave me my money's worth and apologized profusely for the miscommunication. Pleased with the customer service conduct and the customer care.
Response from ShopgracieusaOct 4, 2017
Hi Dara, We are so sorry to hear your package was lost in transit, we always do our best to make sure our customers are taken care of and compensated whenever there are issues with delivery. We see you emailed us in March, and we responded within an hour from your email but we didn't receive any reply after that. There must have been a misunderstanding or miscommunication, our customer representative will email you soon to have this resolved. Thank you so much for your patience and understanding, Dara! -Leilani K. Hi Dara, Thank you so much for your patience and willingness to work with us to resolve the issue. We truly appreciate your support and look forward to serving you again in the future! -Leilani K.
Melissa F.
I've been following & shopping from ShopGracieUSA for years! Found them on Instagram scrolling through my newsfeed one day and it was love at first sight. Their clothes are always amazing and unique. Their clothes are high quality & I've never had a problem with any of my orders! Their sizing is pretty accurate & it's kinda like Forever 21 so I base my size from that. They always have clothes you can't find anywhere else and have new clothes every week!! Highly recommend if your looking for shop with affordable and high quality clothes!
Taylor
I love ShopGracieUSA! I found them on Instagram a few years ago and have been following ever since! I've made a course le purchases from them in the past and was surprised at how fast the shipping was, considering everything is coming from Hawaii! Prices can sometimes be a little higher than I want to spend on trendy items, but overall they're a huge hit for me! :)
Rachel C.
I love this shop! I found them through Instagram and have made several orders over the past few months. Great customer service & fast shipping time. Would recommend to anyone! {also their items are super cute!!}
Michelle
Great & friendly customer service. Love my baseball cap. Sunglasses & bit different than pictured but everything else great! Thank you!!!
Danielle
I have been a fan for a few years now after discovering them on Instagram! I live in NC so it's completely opposite from Hawaii but I always get my items after like a weekish. Super fast especially being across the US from them. The items come true to size and always great quality and just as beautiful as the pictures! Their customer service has always been outstanding. They provide conformation, tracking numbers, and even respond to DMs and not to mention are all very sweet. They have a great variety of cute things to choose from and I always get complimented on my clothes from them. I will forever be a fan <3.
