cutiejoody
ITEMS TAKE FOREVER
Both my friends and I placed an order on the website and encounter the same problems. First of all, I received an email confirmation stating that your items has been shipped and here is your tracking number. 8 days later, still no update on the tracking so I contacted customer services and out of no where my tracking finally updated and the items finally shipped. I received my package a couple days later and I received a noted that one of my items will be shipped separately (which is the item i was looking forward to the most) and I got no email stating that my items were going to be shipped separately (my item is not even on back order). Now I just have to wait for them to give me a new tracking which I have no idea when that will be and after it will take them 8 days to finally ship my items. If I knew it was going to take over 4 weeks to get all my items, its honestly not even worth it. I was planning on wearing my items for an event but that already passed. This exact same situation happened to my friend with her order as well, except it was for a Christmas gift and now she is giving her gift in January.
Response from ShopgracieusaJan 16, 2017
Hi Judy, I am so terribly sorry to hear this :( I just checked your order information and it looks like the item has been shipped and a tracking email has been sent to your inbox. It might be hiding in your spam folder! We will forward the tracking info to you again. I'm so sorry for the disappointment this delay has caused, our warehouse has been backed up from the Christmas/New Year's blowout sale and we have been diligently working to ship the orders as fast as possible! We will also reach out to you via email to confirm the details and make sure this is taken care of. Thank you so much for your patience and support, it truly means everything to us and we hope to make it up to you in the future. -Leilani K.