Shopgracieusa Reviews | Read Customer Reviews of shopgracieusa.com

Shopgracieusa Reviews | Read Customer Reviews of shopgracieusa.com

Shopgracieusa reviews

181 approved reviews, newest moderated first

sabrina F.
Jan 17, 2017
I plan to shop there again !
They were amazing and helpful in every way , I definitely plan to shop there again!
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cutiejoody
Jan 14, 2017
ITEMS TAKE FOREVER
Both my friends and I placed an order on the website and encounter the same problems. First of all, I received an email confirmation stating that your items has been shipped and here is your tracking number. 8 days later, still no update on the tracking so I contacted customer services and out of no where my tracking finally updated and the items finally shipped. I received my package a couple days later and I received a noted that one of my items will be shipped separately (which is the item i was looking forward to the most) and I got no email stating that my items were going to be shipped separately (my item is not even on back order). Now I just have to wait for them to give me a new tracking which I have no idea when that will be and after it will take them 8 days to finally ship my items. If I knew it was going to take over 4 weeks to get all my items, its honestly not even worth it. I was planning on wearing my items for an event but that already passed. This exact same situation happened to my friend with her order as well, except it was for a Christmas gift and now she is giving her gift in January.
Response from ShopgracieusaJan 16, 2017
Hi Judy, I am so terribly sorry to hear this :( I just checked your order information and it looks like the item has been shipped and a tracking email has been sent to your inbox. It might be hiding in your spam folder! We will forward the tracking info to you again. I'm so sorry for the disappointment this delay has caused, our warehouse has been backed up from the Christmas/New Year's blowout sale and we have been diligently working to ship the orders as fast as possible! We will also reach out to you via email to confirm the details and make sure this is taken care of. Thank you so much for your patience and support, it truly means everything to us and we hope to make it up to you in the future. -Leilani K.
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Noura A.
Jan 12, 2017
Slow to ship out my order
I have always been in love with Shopgracie's Instagram feed and I had my eye on so many things and just when I finally decided to order few things while sales were there, it took them approximately two weeks to finally ship out my order. I don't know if anyone experienced this issue but I believe that because it was a very hectic time when I ordered, it was two days before New Years to be exact. But all in all even though the process was way slower than expected, I'm glad I purchased from them. I'll gladly purchase from them again.
Response from ShopgracieusaJan 16, 2017
Hi Noura, Thank you so much for your patience as we have been working to ship the pending orders from the holiday sale. We can't wait for you to receive your new jackets! We are so thankful for your support and promise that shipping times will go back to normal very soon. -Leilani K.
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Rachel M.
Jan 10, 2017
Unquily serendipitous:
After finding Shopgracie on Instagram, I instantly fell in love with their clothing and with the community that surrounds them. They make really cute clothes and are really sweet people who help out in any way possible.
Response from ShopgracieusaJan 16, 2017
Hi Rachel, Thank you so much for your kind words and support, we are so thankful to have you as our customer! Happy new year!! -Leilani K.
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Alexia P.
Nov 14, 2016
Love ShopGracie. And would totally buy again!!
Love website, clothes. The experience contacting and shopping was awesome and easy. Loved the shoes. And would totally recommend ❤
Response from ShopgracieusaJan 16, 2017
Hi Alexia, We are so, so happy to hear that you love your new shoes! Thank you for your amazing support, it means the world to us! Happy new year! -Leilani K.
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