ShopgracieusaReviews of shopgracieusa.com

Apparently their shipping practices kind of stink. Many reviews rave about them replacing a lost order, Reduce rates for priority shipping...How about just send it when you say? I ordered my daughter's hoodies before Christmas and still dont have them. They say they will send them priority so we will have them this week. I just wanted them if not for her Christmas gift at least before she went back to school! Great Christmas gift! :( So far not impressed.

I had some great experiences with this store, but also some not-so-great ones as well. Let's start with the positives: Positives: -Really lovely designs -Had issues with shipping, but the lady who contacted me was very nice and dealt with it professionally (much appreciated) -Clothing looks as what is being sold -Nice fabric (cotton blend) not the softest of materials but really great quality, I was impressed -AMAZING CUSTOMER SERVICES! Negatives: -It took roughly two months before i was notified about shipment issues. Given I live on the other side of the world to this company, I expected long shipment times, but notifying me as to what happened felt like too long (with all due respect, it was issues out of control, and i 100% applaud them for the way in which they dealt with it) -The clothing fits really.. badly. My gals who have an hour glass figure or a bit of weight to them might find the clothing fits in an unflattering manner. This definitely is due to the clothing being unisex, however I bought sizes s through to L with a variety of shirts and it all was so unflattering. -Sizing of pants is off. I bought one size up (to ensure it fits) from my usual (M -> L) and although i could button them up it was uncomfortable and unflattering. -A singlet I ordered came ripped. I was sorely disappointed bc it was my favourite part of the haul, HOWEVER returning the item would be insanely pricey shipment wise (yes, you pay to send it back) and I felt like it really wasnt worth it. Pay $20 shipping for what? For store credit? Nah. Overall, I don't wanna bag the company. I love their designs and quality. Was disappointed with sizing and fit, but this isn't applicable to all girls! I wont be buying from there again but hope others do give it a go.

Shipping is a NIGHTMARE!! I've order twice from them, which I shouldn't even had try for the second time...lesson learned!!! Definitely won't order from them every again. The first time my package never shipped and when I contacted them they said it cause 2 out of the 5 things I order they didn't have in stock anymore and that's why it never shipped. But when I told them I got charged for the items and why wasn't I notify they pretty much said oh my bad we can swap out those 2 items 😑😑. Long story short I got my money back for what they didnt have and the items I paid for. Fast forward like maybe 2yrs I decided to give them another chance cause if they been around this long maybe they fixed all the issues. NOPE!! not once but twice I choose the Express shipping and nothing has came in within 2-3 business days after confirmation. And I had to reach out again to see why my package have been sitting at pre-shipment for 2 weeks now..... Update: I changed it from 2 to 3 cause the customer support was extremely helpful and they were quick to fix the issue. Overall the customer support was excellent and understanding and they ended up refunding me some money which was nice cause I wasn't expecting that.

I place an order for a top and coat, so I can give them as gifts, from this website on October 10th, 2017. Two weeks go by I only got 1 of 2 things, so I emailed the support personnel and they tell me that it should ship soon. Two weeks later I still don't have my package. So I email them again and this time they tell me that there was miscommunication and they were out of stock on the coat. This time they were very professional and caring of my problem and ended up giving me a refund for the jacket and apologized for the inconvenience. So on the bright side I was able to gift 1 of 2 things and got my money back for the product I didn't get.

I have always been in love with Shopgracie's Instagram feed and I had my eye on so many things and just when I finally decided to order few things while sales were there, it took them approximately two weeks to finally ship out my order. I don't know if anyone experienced this issue but I believe that because it was a very hectic time when I ordered, it was two days before New Years to be exact. But all in all even though the process was way slower than expected, I'm glad I purchased from them. I'll gladly purchase from them again.