Shop AppliancesReviews of shopappliances.com

Company makes it right for customers

Leonardo provided exceptional customer service by keeping me informed of my ticket status every step of the way. Having a direct line of contact with an associate who had the utmost professionalism was a huge relief when dealing with return and reimbursement. Thank you, Leonardo, for your hard work and dedication!

Hello, my name is Yelena. Month ago, I was so lucky to find exactly what we were looking for on Shop Appliances. We bought it!!! But unfortunately, the delivery company created some problem for us. I called to CS and talked to Feriel Ghodhbani (my luck again). Feriel did awesome! She helped and resolved that problem. She was very patient, understood our concern. Feriel did fantastic job. Our family really appreciate it and wish her the best! Thank you, Feriel!!!!

They delivered the wrong items, but because I didn't open the boxes until after their 60 day return window, they said there is nothing they can do.

I ordered a new double oven and the communication and delivery time was perfect. There was slight side damage that would not be shown once installed. I spoke with customer care Rep. Leonardo to report the issue. Leonardo had me submit pictures and the company verified there was no issue or hazard with the minor damage. Leonardo then fought and contacted the manufacturer and obtained a credit discount back to my card. He handled this on his own over a period of a couple weeks with constant updates and communication. I have never had such great customer service and I am in the process of ordering another appliance because of the great trusted customer service. And they have the best prices around.

I would give a negative star if I could. I ordered a refrigerator 9 days ago and still have not received it. I finally gave up and cancelled the order. I have asked for a refund.

The delivery was great. Very respectful young men, who took great care not to damage the product or anything in my house. They were very quick and efficient in hauling away and installing, which included a very thorough tidying up afterwards. I was very pleased and impressed with the entire process.

DO NOT ORDER FROM SHOP APPLIANCES, ITS A SCAM. I have been waiting 2 months for my fridge, was told twice that the fridge and the replacement I picked were out of stock after picking with a representative. I had to email and call several times to get a single work around answer every time I tried to follow up. I didn't get any actual help until I mass emailed everyone that had responded to my emails after the tried to charge me more money, telling them I wasn't sending them another penny, and that they were going to fix my order or there would be action taken against the company. The shipping company is just as horrible. I was supposed to FINALLY receive my fridge last week. My husband rescheduled his appointments to be home for them to reschedule last minute without saying anything. I would cancel my order if it was an option. Will pursue action against the company if my order doesn't arrive again after rescheduling shipping due to their mistake.