Shop AppliancesReviews of shopappliances.com

We ordered a washer, dryer, stove and LG refrigerator at the same time from Shop appliance. The delivery was way longer than the projected schedule. The washer and dryer arrived dented. The shipping company and Shop Appliance took no responsibility, claiming the manufacturer was responsible for compensation. It took almost 2 months to get the refund money we agreed on. The refrigerator took 2 months to get. Every time I called Shop Appliance I was put on hold for a minimum of 20 minutes only to hear they are working on it. When we finally received the refrigerator it arrived with a small dent on the freezer door. Again, Shop Appliance and delivery company refused to take responsibility claiming LG would have to take care of the problem. The dent on the freezer door was under packing tape so the damage was unnoticeable until after it was unwrapped in my house. I requested a replacement freezer door and after 1 1/2 months we still have not received anything that resembles an attempt to remedy the problem from either Shop Appliance or LG. In all, three out of the 4 appliances arrived damaged, with no one taking responsibility. Customer service was at best, useless. Shop Appliance has good prices but that is the best I can say about my abysmal experience with them.

They delivered the wrong items, but because I didn't open the boxes until after their 60 day return window, they said there is nothing they can do.

I would give a negative star if I could. I ordered a refrigerator 9 days ago and still have not received it. I finally gave up and cancelled the order. I have asked for a refund.

DO NOT ORDER FROM SHOP APPLIANCES, ITS A SCAM. I have been waiting 2 months for my fridge, was told twice that the fridge and the replacement I picked were out of stock after picking with a representative. I had to email and call several times to get a single work around answer every time I tried to follow up. I didn't get any actual help until I mass emailed everyone that had responded to my emails after the tried to charge me more money, telling them I wasn't sending them another penny, and that they were going to fix my order or there would be action taken against the company. The shipping company is just as horrible. I was supposed to FINALLY receive my fridge last week. My husband rescheduled his appointments to be home for them to reschedule last minute without saying anything. I would cancel my order if it was an option. Will pursue action against the company if my order doesn't arrive again after rescheduling shipping due to their mistake.

Dryer showed up with a huge dent in it. I didnt accept it. Customer service called the next trying to get me to take it for 10% off. Told them to kick rocks. Washing machine stopped working 2 days after it was installed. It was a HUGE battle with customer service trying to get a service tech out....50 days later we finally got a technician out, we'll at this point we have already bought a new washing machine. So now we have 2 because they won't accept the broken one back. TERRIBLE COMPANY. DONT BUY FROM THEM!

Finally, the refrigerator arrived, but the shop’s delivery process proved to be a significant inconvenience. Despite purchasing from them, I was informed that the expected delivery date was August 10th, but the actual delivery date was delayed by five days, resulting in a total delay of a week. Furthermore, I was only informed about the delivery two days prior to the scheduled date, leaving me with limited time to adjust my plans for four hours on Saturday morning. The company’s communication regarding the delivery was inadequate, as they repeatedly asked the same questions without providing any concrete information about the delivery date. Additionally, I paid for the removal of my old refrigerator, but the company failed to inform me that they would leave me with the large cardboard box (which was larger than the refrigerator) and claimed that this was not their responsibility. In conclusion, I strongly advise against using this company. They utilize a contractor, and when contacted regarding the delivery, they said it had not arrived at the main warehouse and could not secure any delivery date, and they could not provide me with any specific information about the expected arrival time.

We waited OVER A MONTH for our refrigerator and microwave to be delivered!!! When is was finally time to be delivered the carrier only waited 10 min. for someone to be home before they left. Per conversation with carrier, we were supposed to receive an hour call prior to delivery for someone to be home. We never got it. The driver called from the driveway and then left after 10 min. We expected that from AM Trucking as they are already rated 1.4 Stars on TrustPilot. When we contacted ShopAppliance.com, we were given the run around and told we would be charged an additional $125 for redelivery or pay a 10% Cancellation fee AND $349 return fee. Not only did ShopAppliance.com take the side of the incompetent delivery company, they are charging customer a fee for THEIR MISTAKES!!!! Unbelievably rude and arrogant customer service agents!! None of my properties or businesses will ever use ShopAppliance.com again. Scam of a scam through and through!

Unfortunately, I had a horrible experience with Shop Appliances and their third-party delivery service, YourDelivery.io. I understand that Shop Appliances uses an outside company for deliveries, but ultimately, Shop Appliances should still be responsible for the delivery companies they choose to represent their business. I had to take time off work to be home for my scheduled washer and dryer delivery. I followed the delivery tracking throughout the day, and it showed that I was the next stop and that the delivery was on its way. Then, all of a sudden, the delivery was canceled. I was told the cancellation was due to an issue with the manufacturing company, and my delivery had to be rescheduled for the following day. When the delivery finally did happen, I did not receive the one-hour-prior phone call that I was told I would receive, and the tracking app was not being properly updated. Communication with the delivery team was also extremely difficult because they did not speak English. I even tried using Google Translate so that we could understand each other. After everything I had already gone through just to get the appliances delivered, the installation was not even left fully completed. Trying to get help from Shop Appliances was another frustration. When I called customer service, I actually had to select the option saying that I wanted to **purchase an appliance just to get a human being on the phone**, and then ask to be transferred to the support team. I have also emailed multiple times and still have not received a response. At this point, my washer and dryer have finally been delivered, so there is really no point in someone calling me back now. The appliances themselves seem fine, but I could have purchased the same appliances from another company. The lack of communication, unreliable delivery tracking, canceled delivery after taking off work, difficulty reaching customer service, and incomplete installation made the entire experience an unnecessary headache. If I could do it over again, I would purchase from another company. I would recommend that others consider doing the same if they want to avoid the hassle and frustration I experienced. I also strongly suggest that Shop Appliances management reconsider its partnership with YourDelivery.io and select a delivery company with better technology, reliable tracking, accessible customer service, and better communication with customers. The delivery experience is still a reflection of the company you are purchasing from, even when a third party is being used.