Shayne B.
Appliances fine, unable to install or provide billing info
1 freezer was delivered, but one needed to be returned and replaced (ordered the wrong size). Return was fine. Fridge was shipped directly from carrier (I paid for install) so it sat in my courtyard for weeks. New freezer was arranged to ship from Shop Appliances so they could install with fridge. Day of delivery I was told by driver they could not install and would send a different team. Didn't hear from them in over a week and called back. Was told they are not qualified to install and to find my own installers. It has taken 2 months to try and get both refunds for installation and countless hours on the phone with SA. Eventually had to dispute with my credit card. Asked them to provide detailed billing report and I was sent screenshots of ChatGBT. Such a headache and customer support is a crapshoot. Some are helpful, many are not.